I stayed at this hotel feb 2013 - the staff was friendly, the hotel was in a great spot (with its on beach front) and surrounded by small business (restaurants, bars, pharmacies, etc). The lobby was nicely spaced and decently decorated. The room were mixed: in other words: the bed set up and main part of the room looked updated and was presented well, the entrance of the room however looked outdated... however, i must say that it was clean (big plus). The room has a iron, ironing board, a closet with goos space, but such closet was also where you found a mini-fridge, coffee maker, but no microwave. Some of the cleaning staff did not know whether or not the hotel had a gym, but it did (decent one too), it also had a barbershop, laundry room (you must pay), internet cafe, restaurant, bars, and a nice pool, with a jacuzzi and bar, we also had FREE wifi access (big plus). The Deauville beach resort also had a few ballrooms for corporate events and seminars, dance events etc... I happened to be there for the World Salsa Summit, and everything was set up properly and for the most part drinking- water was available most of the night. I did think the it was overpriced, but if you are looking for all the amenities i mentioned above, and you are looking to share your room... i guess the pricing isnt so bad.

We took our daughter and her cousin to see a concert and had nothing but problems with the hotel. We couldn't check in until 4pm. There were lines at the elevator door and the bell boy almost ran us over so he could get into elevator before the guests. When we finally got up to our room we had some surprises awaiting our arrival. The toilet did not work and when i went to use the phone to call the front desk that didn't work either. I went to the front desk and explained this to them and they were very rude and said, "Sorry sir, we are at 99% capacity and we cannot do anything right now other then send up a repair man." They never fixed the toilet or phone and said they would waive the $20 resort fee; which was a joke. I mean i had to go down 10 floors to use the hotel bathroom. We ended up having to get a manager involved and they gave us an additional 20% off after an hour of complaining; however, i am still not happy and would NEVER return to this place.

What ever you do don't book a standard room. The photos they show are of the most expensive rooms. This is a big hotel which is quite old. Some of the rooms have been renovated and some have not. My travel agent booked me a standard room and it was disgusting. The carpet was stained, it smelled musty, the paint was pealing, it was bare minimum furniture and very old. My view was of a filthy roof top. Two of the elevators did not work. The pool was closed for repair and staff were uninterested in helping. I had to upgrade to get a decent room to stay the night. It is not the greatest neighborhood. A $40 cab ride from the airport and another $40 to the pier. I would have been better to use that $80 and stayed a better hotel with a shuttle service. If you want a beach then book their best room and you'll be okay.

We were wondering how it was going to be here after reading several negative reviews. We were pleasantly surprised and not disappointed. The accomodations here are comfortable and clean. We had a nice view from our (standard) room and I really liked the walk-in closet. I saw no hours posted anywhere for the fitness center though. The pool area was very nice and in general there are plenty of places to sit. Of course the beach is so convenient and inviting. We both agreed we would definitely stay here again.
One glitch was with the concierge. We had made a reservation with a deposit for a taxi to take us to the airport. It was not there at the requested time. When we came down then they called for it and said it would be 10 mintues. Why make a reservation then? When the transportation did finally arrive, we found out there were other people going with us. If we would have known that was the case, we could have just taken the airport shuttle then.