We took our daughter and her cousin to see a concert and had nothing but problems with the hotel. We couldn't check in until 4pm. There were lines at the elevator door and the bell boy almost ran us over so he could get into elevator before the guests. When we finally got up to our room we had some surprises awaiting our arrival. The toilet did not work and when i went to use the phone to call the front desk that didn't work either. I went to the front desk and explained this to them and they were very rude and said, "Sorry sir, we are at 99% capacity and we cannot do anything right now other then send up a repair man." They never fixed the toilet or phone and said they would waive the $20 resort fee; which was a joke. I mean i had to go down 10 floors to use the hotel bathroom. We ended up having to get a manager involved and they gave us an additional 20% off after an hour of complaining; however, i am still not happy and would NEVER return to this place.

What ever you do don't book a standard room. The photos they show are of the most expensive rooms. This is a big hotel which is quite old. Some of the rooms have been renovated and some have not. My travel agent booked me a standard room and it was disgusting. The carpet was stained, it smelled musty, the paint was pealing, it was bare minimum furniture and very old. My view was of a filthy roof top. Two of the elevators did not work. The pool was closed for repair and staff were uninterested in helping. I had to upgrade to get a decent room to stay the night. It is not the greatest neighborhood. A $40 cab ride from the airport and another $40 to the pier. I would have been better to use that $80 and stayed a better hotel with a shuttle service. If you want a beach then book their best room and you'll be okay.

We were wondering how it was going to be here after reading several negative reviews. We were pleasantly surprised and not disappointed. The accomodations here are comfortable and clean. We had a nice view from our (standard) room and I really liked the walk-in closet. I saw no hours posted anywhere for the fitness center though. The pool area was very nice and in general there are plenty of places to sit. Of course the beach is so convenient and inviting. We both agreed we would definitely stay here again.
One glitch was with the concierge. We had made a reservation with a deposit for a taxi to take us to the airport. It was not there at the requested time. When we came down then they called for it and said it would be 10 mintues. Why make a reservation then? When the transportation did finally arrive, we found out there were other people going with us. If we would have known that was the case, we could have just taken the airport shuttle then.

To the staff of the Deauville: I just wanted to say thank you very much for a job well done. You made my life very easy this week...which I am extremely grateful for. Everyone in my group was very impressed by the food and the service. Yahaira, Gabriel and Aramis (the bartender at the pool in the evenings) were especially fantastic.