Never staying at this dump again. The staff was friendly, but the hotel check in line took at least 45 minutes. After flying all day, 45 minutes is pretty insane. The room smelled like crap, and they brought us a cot that was literally one inch thick and called it a cot. I paid about 200$ a night and everything about the hotel made it feel like I should have paid about 22$ a night. It was definitely not worth it, and they told me it was in South Beach when it was about 40 blocks away. Pretty disappointed and would not recommend this hotel to anyone.

I recently stayed at the Deauville Beach Resort for a function. Our function included over 1200 people. My dealings were with the hotel staff and their directors. I was the liason between our convention and the hotel. I have never been treated better. Anytime I spoke with any of the staff they were more than willing to assist me in getting our needs met. I have been affiliated with this convention for over 20 years and this year the service we recieved was far above average. For anyone who is thinking about using this resort for a convention. They are the BEST I have every dealt with. We will also be using them again next year and look forward to the experience. The hotel staff needs to be commended on their outstanding service, teamwork and overall commitment to assisting us with our convention.

No one to answer the phones for 3 days in a row.
Lobby is good and that's where it ends. Small space, no paintings, old hotel, poor service.

Arrived at 2.30pm and was told that the valet parking was full but could park in one of the side streets on a meter. Drove around for 15 minutes trying to find a parking space and did find a public car park that cost 50 cent a hour. i was lucky getting that space as someone was just leaving. Got back to the hotel after a 10 minute walk and ask the valet parking when there would be parking availability and was told to ask later.
Now for check-in !!!!!!! Joined the queue of about 15 people in front of me and waited and waited and after 35 minutes i get to check in desk and guess what they didn't have the my reservation. The girl was nice enough but did take another 15 minutes to sort it out. While we were waiting a group of teenagers were running around the lobby shouting and throwing a ball to each other no one asking them to stop and in the other corner was a very drunk man that was wolf whistling and shouting abuse at any women who came within 20 feet , again one one ask him to stop.
Getting to room a was pleasantly surprised that the room was great and had a wonderful view , shame the glass needed cleaning. It was clean large nicely decorated with a good sized bed and did have a fridge but , and a big BUT, - no safe . Having over $2000 , a camcorder, PSP, camera, and 2 mobile phones I was bit worried about leaving it all in the room after seeing the kind of customers that where staying in the hotel.
Later the evening I asked again about valet parking was told to try again in the morning about 8am.
In the morning i get up at 8 and ask about valet parking and told to try 9, tried at 9 told to try again to try 10. I was getting really annoyed at this point. Went back at 10 and told to come back at 1pm at this point i give up and just walk back to the car the to feed the metre. I only picked this hotel because of the valet parking. I know that parking can be difficult in Miami but would have been better off staying in south beach and parking in one of the many city run car parks.
Public transport is very good and only cost $1.50 and runs every 5-10 mins. A taxis is about $15 which is good value.
This was once a grand hotel which has now lost some of its charm and a bit lack luster. With a bit of loving care and big improvement in customer service it might be worth staying there.
They also need to sort out the parking as it almost ruined my weekend was I worried that I was going to get a ticket or being towed. Getting up every day at 7.30am to feed a metre is not my idea of a good time.