Mistake #1: We arrived at the place we book with a surprise. A close door, nobody to help us out and just a number to call in. We did it! An international call as we not from here! Can you imagine with we had no cellphone or credits?!?
Mistake #2: A lady answer the phone and told us to go to another address to get a password and a key. We also asked for parking instruction and she told us that we could park anywhere without an issue. We went back to the apartment to realize the code was not working nor the key!
Mistake #3: Meanwhile I came across a police officer to check the info on the parking and he told us that she was completely wrong and if we stood there put car would be towed!!!
Mistake #4: we went back to the place we got the keys (already pissed after a 4 hour drive) to be sent to another apartment, different then the one we rented without a clear explanation!
Mistake 5: without even knowing if the change was for good or for worse! We went for a shower to cool down. After it we went out to buy groceries. 20 min later we went back and another surprise: the very hard to guess security code 4321 was not working! We call number on the door and ask for someone to come. Two more couples came and waited for almost 40 min. We call again! Very pissed of and got the answer somebody was coming in 1 min!!! Of course nothing happened until a guy decide to jump over the fence and open or by himself!
Mistake #6: we entered but waited for the supposed maintenance guy to come. He came and open the door, and put up a bad face saying that was working and teaching us how to dial 4321! At this moment we just ignore to ovoid any more confrontations!!!
MISTAKE #7 AND THE WORST: was to woke up at 12.30am and them at 4.30am at night with an annoying and loud sound of your fire alarm because probably nobody tested it in the last weeks.
MISTAKE #8: Next day they sent a maintence guy to fix the alarm, but at the night (after midnight) the alarm started again every 30 minutes!!!!!
After lose 2 days of our vacations, they moved us back to the place that we first booked (sunbrite) and give us a discount.... ANYWAY, I DON'T RECOMEND TO ANYONE... And to avoid problems with the role "group of hotels", check first all the "hotels" from SOUTH BEACH GROUP. They have like 7 different places, but all with this same terrible "customer service".
- Official Description (provided by the hotel):
- Welcome to the Sunbrite Apartments. These superb, fully furnished accommodations offer immaculate design and that amazing location you’ve been searching for. Designed for the long term traveler in mind, the Sunbrite offers 47 fully functional studio and one bedroom units anxiously waiting to be your next home away from home. ... more less
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