What seemed like a great deal at the time I booked it for $505 for 3 nights turned out to more headache than I bargained for.
OVERSOLD - When I arrived to the hotel at 4:30pm I learned that the hotel was oversold and since my reservation was the last one booked they were "walking" me to another property. The receptionist stayed on hold with the South Beach Group for an extended amount of time with no information. I stated to the Hotel Manager that after traveling all day the last thing I wanted to do was to get back in a cab and go to another property and why wasn't this sorted out before my arrival if they knew they were oversold. She told me that the other properties were nicer and I should be lucky to get the upgrade. Obviously she was missing the point and that wasn't the response that be given to a paying guest with a reservation for that specific property. After waiting almost an hour someone finally calls back and tells the receptionist to give me a room there and to "walk" a guest arriving later. So basically they had rooms the whole time but were holding them for someone who hadn't even arrived yet and there I was in their face for an hour. But this overbooking issue was not just with me, I heard them have the same conversation with others throughout the weekend.
SERVICE - Housekeepers clean only once every three days and the office is only open from 10am-6pm (not sure what the procedure is if you arrive late for check-in). This is not a big deal to most but please be aware of this as I was not until I arrived. Also when you check out, you have to remove all trash from the room and clean and dry your own dishes (no dish soap provided). Think about that one...you are eating off the dished cleaned by the previous guest. Yuck, I think not and this has to be a violation of the Department of Health. I wonder what bacteriological swabs of the dishes cleaned by the previous guest would reveal. Also, I asked to stay an extra hour and they wouldn't allow me to do so without a $50 charge...you think after the crappy start they could have comped the charge.
INTERNET - This had to be the worst Wi-Fi I have experienced in a long time. It was very slow and on day 2 there was a complete outage due to repairs. However it was slow again after it was back online.
THE ROOMS AND GROUNDS - The rooms were a great size and very modern. I love the updated decor and the size was amazing. It is a huge bonus to have a full kitchen with you on vacation. The grounds were absolute beautifully landscaped and very well maintained. You would see staff cleaning very frequently.
LOCATION - Perfect location in my opinion. On a quiet street in SOBE yet a quick 5 min walk to the beach and to Lincoln Road.
Would I recommend this hotel? That is a good question. It is such a nice facility and I definitely think with some improvements on reservations, internet, and service this could be a perfect place to stay. Until then I don't think I will be back and if you do decide to book call ahead to ensure they will honor your reservation and check to see if they made changes in service.
- Official Description (provided by the hotel):
- Welcome to the Sunbrite Apartments. These superb, fully furnished accommodations offer immaculate design and that amazing location you’ve been searching for. Designed for the long term traveler in mind, the Sunbrite offers 47 fully functional studio and one bedroom units anxiously waiting to be your next home away from home. ... more less
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