There were positives and negatives about Villa Italia and we left with mixed feelings. The location is pretty good: a relatively quiet area that is very close to the beach and the start of Ocean Drive's restaurant strip. You can walk up to Espanola Way etc if you like a nice walk, or then take the local bus for 25 cents. Night-time was always quiet so we slept well; however, once new people moved in upstairs we could hear their walking in the room very clearly. The view from the room was to a basic street and parking garage, so nothing to admire.
The bathroom and shower were very spacious and the toiletries were nice, the selection included things like conditioner, cotton buds and shower cap, which are not standard everywhere. Cleaners were very efficient.
The hotel provides beach towels and chairs, which was handy.
My main complaints are the wifi and breakfast. The wifi is supposedly available throughout the hotel, but in our room, the reception was shaky at best and we wound up sitting on the floor by our door with our iPads in hand. Now, my main pastime on a vacation is not being online, but I do like to check emails twice a day and would prefer to do that lying in bed: this was not an option at all. We mentioned this our first day and the system was rebooted - nothing improved. I conveyed my disappointment about this upon our departure but no discount or such was offered (I did not ask for one, but still).
Breakfast is great for those who like to pile up the sugar in the morning, but I am not one of them. The selection consists mainly of super-sugary American-style cereals, waffles, and various sweet pastries. I wound up eating a bagel with cream cheese six mornings in a row. There was yoghurt but only the kind with artificial sweeteners. Oranges were available pretty much every morning, and decent bananas on a couple of mornings. On a few mornings, there were almost completely brown bananas that no one wanted, so they sat there for a few days until finally they bought fresh ones. I did ask on two mornings if they had any fresh bananas, so it's not that there weren't any hints.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An apology is surely in order that your complementary items fell short of expectations and caused a negative stay while vacationing at our resort.
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Firstly we offer both Wi-Fi availability throughout the property and wired-internet in every guest room to be proactive and ensure there are no disruptions of service as we understand the importance of connectivity especially for our many business travelers. The city of Miami Beach also recently rolled out a new program and it too now provides FREE Wi-Fi.
I’m sorry the issue wasn’t addressed during your stay since we could have responded with more urgency. Our records indicate that a night-time manager did take the preliminary steps to increase the signal boost by resetting the modem. This uses fixes the issue 99% of the time, however if we’ve had known the issue is ongoing there are more steps we’ve could of taken to analyze and detect the disruption of service to find a swift remedy to the matter.
Secondly, the breakfast we offer is simply a continental breakfast so you can start your day by enjoying a warm pastry and a hot cup of cappuccino. We also offer latte & coffee along with fruit & snacks complementary throughout the day. The continental breakfast in in no means a replacement of some of the amazing brunch options available at some of the neighboring restaurants in this exquisite locale. Miami Beach is a mecca of amazing cuisine and fusion flavors. After all, we host the annual south Beach Food & Wine Festival (SOBEWFF) so we can showcase the many talented chefs and restaurants.
Again both items are complementary and difficult to proper value to issue a credit. The majority of vacation seekers select our hotel based on factors such as coziness, cleanliness, service and location which you confirmed were terrific as oppose to immaterial items. No hotel can guarantee secondary items that are merely out of the control of the resort such as inclement weather or specialty items. For example if the local cable company has service disruption causing sporadic cable and internet outages; the free items included in the daily room rate wouldn’t result in a refund of the entire room rate.
If you give us another opportunity, we would love for you to join us again in the future so you may finally enjoy our complementary Wi-Fi!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.