The Soho Beach house is fantastic. The staff was very friendly and helpful and the room was amazing. There was one disappointment - we did not have hot water in our room for the shower or bath! The staff comp'd one of our meals in return, which was nice of them. However, it was very disappointing to not be able to use the amazing shower or bath tub in the the room. We were directed to use the spa showers, which were nice but not convenient at all. I hope that we get to return to the property at some point and get to enjoy all of the room's amenities. The hotel is great, and I assume this issue does not happen often but I had to mark less than satisfied for the "Condition or maintenance of the hotel" category accordingly.