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Soho Beach House: Traveler Reviews

4.5 of 5
4385 Collins Ave., Miami Beach, FL 33140 (City Center)
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Soho Beach House
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83%
Ranked #19 of 199 hotels in Miami Beach
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103 reviews from our community

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Geneva, Switzerland
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Service, anyone?”
1 of 5 stars Reviewed February 13, 2013

Let me start by being positive: This place has a wonderful spa! Do not miss it.
But unfortunately this hotel has absolutely terrible service. We were a group of 8 and we are unanimous. We found no service at all. No, sorry, the guy who brought up the suitcases to our room was really sweet and did his best to try to change our rooms which had none of the views promised when booking. But apart from that - zero. Front desk wondered which paper we wanted in the morning. Why? We never had any delivered. They also promised to make us lunch boxes next day. Why? Next morning they had no recollection of that and nobody was in the mood to actually go and quickly make them (=resolve the problem). They promised to make a reservation at a nice restaurant that night. Why? They forgot all about it. They promised us free drinks at the bar after two of us got food poisend by the lunch we had but of course nobody at the bar had any idea of that when we came in later that night. Let's not go on and on..... all in all this hotel is ok as long as you can stand ordering your meals and wine twice, wait for a very long time on whatever you have ordered and having a rude young man serve you your morning coffees.
But why? There are so many other hotels down the road.

  • Stayed March 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Greenwich, Rhode Island
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Awesome atmosphere”
4 of 5 stars Reviewed February 12, 2013

If you like a boutique hotel, this place is for you. Awesome beach with ability to order drinks and food (takes a little while for it to come, but what's the rush - you're on the beach!). Lots of folks to get you set up in a plush beach chaise, and even coolers to keep your drinks cold should you order a pitcher of something yummy. The restaurant Cecconi's is AWESOME - the Sunday brunch is exquisite and only $30 per person - not sure how they afford that price tag when it includes a Prosecco, Bellini or Mimosa and a huge assortment of food including raw bar. The second floor restaurant/bar is nice too - neat plush couches and corner booths. The whole place is plush - gives it a very homey feel and more luxurious than other "slick" hotels. The pool was nice and pretty quiet. The Tiki lawn was cool - we were part of a party on a weeknight and the twinkling lights and seating were nice. Hoping to replicate some of it back home in our yard! Would be more than happy to stay here again.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Santander, Spain
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
“Design. That's all”
2 of 5 stars Reviewed February 6, 2013

The Soho Miami lacks the prestige and class of any European Soho House establishments. Despite the good words of the Marketing Manager, the service at Soho Beach is unbelievable uncoordinated and even rude (with some exceptions at the counter). Although the rudest are the pompous (and overall tacky) guest members, who don't cross a word with you in the lift or in the corridors.

That is, unless you are a model or a wannabe actress in 6" heel peep-toes. Disgusting and so lamentable. I've been travelling all around the world and never have stayed in a place like this. Pretentious and definitely unremarkable. It's a shame, 'cause the rooms are astonishing, as well as the dècor of the restaurant Cecconi's (good food and reasonable prices), spa, gym, library and lobby. As other reviewers pointed out, the roof bar is closed most of the time.

And of course, camera and video devices are prohibited in the premises, since there are so many famous and wondrous guests (please notice the sarcastic tone) that they have to preserve their privacy and image rights. LOL

Sorry to say that, 'cause I'm sure there are good professionals among the staff who are working hard, but wouldn't recommend this hotel and definitely won't be back.

To the Marketing Manager: you can do much, much, much, MUCH better. Take good care of ALL your guest, not just the club members, please. And train your staff so they do not ask at the check out "Have you taken with you any of the large Cowshed toiletries?" (just for them to know, I use a $350 Swiss moisturizer and with yours, worth $24, I only dared to pamper my feet). I didn't pretend to be so harsh when I started to write this review but truth is, Soho Beach is overrated.

Beautiful on the outside but a place with no soul.

Room Tip: Use ear plugs if your room is on the first to fifth floor and faces the beach. The music at the memb...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
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Cleveland, Ohio
1 review
“Wonderful!!!”
5 of 5 stars Reviewed February 5, 2013

A wonderful place to stay. Can't say enough good things! Went for our 2nd time and was just as good if not better than the first. Eleanora at check in was so helpful and friendly, made it a smooth check in, welcoming us back. Our room was breathtaking with a oceanfront view and balcony with wonderful room service! The entire staff goes out of their way to accomodate you without being obtrusive. Pool and beach service excellent. Very low key, relaxing stay. Great restaurants with short walk. Great place to stay!!! Great food, great people, great views!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Isle of Man, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Disappointing”
2 of 5 stars Reviewed February 1, 2013

First impressions were good, friendly check in, great room, good cocktail and pretty good dinner in Ceconni's with a great waiter (Jean-Luc I think). After that it all went a bit Pete Tong. The service from the staff at the front desk the rest of the weekend was terrible. I asked for dinner recommendations and they said they would get back to me and never did and the rest of the time we just felt like we were bothering them. No one greeted us at the pool with our towels and water like we were sold on check in. And we waited an hour for a glass of wine by the pool, and would still be waiting if I hadn't gone up and asked them where it was - not even a sorry!

We stay in NY all the time and love it there, the service is far superior to Miami, maybe they need to have a stint there to train them up, or maybe it is just the Miami way or just that SH has grown so quickly the quality of service has been diluted. Either way, I would not stay there again or recommend it which is a shame as the decor and room we had were lovely with some very nice touches.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Soho Beach House

Also Known As:
Soho Beach House Hotel Miami Beach
Soho Beach House Hotel
Address: 4385 Collins Ave., Miami Beach, FL 33140
Region: United States > Florida > Miami Beach > City Center , Oceanfront
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotels in Miami Beach
#13 On the Beach Hotels in Miami Beach
#20 Business Hotels in Miami Beach
#24 Family Hotels in Miami Beach
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Soho Beach House is a private members club, hotel and spa located on the historic site of the Sovereign Hotel.The site has been entirely redesigned and expanded to include a 16-story oceanfront tower. Overlooking the ocean, the house includes 50 bedrooms, a private beach, an expansive Cowshed Spa spa and gym. There are two pools, indoor and outdoor dining, secluded gardens, a screening room and our signature restaurant Cecconi’s open to the public. ... more   less 
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