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“Great Rooms. Service Improved.” 4 of 5 stars
Review of Soho Beach House

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Soho Beach House
4.5 of 5 Hotel   |   4385 Collins Ave., Miami Beach, FL 33140 (Oceanfront)   |  
Hotel amenities
Ranked #38 of 200 hotels in Miami Beach
New York City, New York
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“Great Rooms. Service Improved.”
4 of 5 stars Reviewed January 3, 2013

I really liked our room at Soho Beach House. We had a wet room, walk in shower, bigger than some apartments in NYC. In addition there was footed tub suited for 2, with the spout in the middle. The bed was one of the most comfortable I've ever slept in and the entire room must have been 700 sq ft, a novelty if you've coming from NYC.

The pool and poolside loungers were also great. It was pretty empty and comfortable, not crowded. The food was also very good and there were a number of options to choose from.

At first I was a bit disappointed with the service. The girls at the front desk seemed oblivious and very disorganized when I arrived. Food service took ages for just a coffee and a croissant and generally the service just seemed off for a members club. Granted, we visited right after the opening which may have had something to do with it. In any case, we had a word with management and the rest of our stay was pure bliss. It was really amazing how they were able to make a full about face and improve on the critiques. I thoroughly enjoyed the rest of my stay at Soho Beach House and would recommend it to others. I hope to be back!

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sohobeachhouse1, Marketing Manager at Soho Beach House, responded to this review, January 4, 2013
Hello There,

Happy New Year.

Wanted to thank you for taking the time to share your feedback on Trip Advisor. Glad to hear you had a pleasant stay. We hope to see more of you in 2013. Feel free to contact me directly for any future bookings.

Cheers,

Lilaj
lilaj@sohobeachhouse.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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158 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Woodford Green, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 26, 2012

Spent 5 nights here in Nov 2012, and overall enjoyed the experience, in particular the beach and the service received there. That said, as this is a members club there are times we felt like outsiders as a lot of staff are very friendly, at times over friendly with the regular members.
The rooms are great, ours was road side and I was concerned the traffic noise maybe an issue, this didn't turn out to be the case. The beds are comfortable, the mini bar amazing and the bathroom with cowshed products a throughly wonderful experience.
We took in brunch on Sunday in Ciccone's which is excellent value, and the selection and quality of food to the standard you'd expect, booking in advance is advisable.
The cinema room had a great atmosphere and we enjoyed 'Skyfall' which had only just been released.
The location is good if you want to avoid the noise and bustle of South Beach, and as we're from London and used to getting around on public transport to was great to have a regular bus service, line 'S', that operates regularly to Downtown Miami via Lincoln Road making ideal for exploring during the day and out to South Beach nightlife. Stops are within walking distance of the hotel.
The main disappointment was the roof bar, which never seemed to be open, but it looked like it would have been fun.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 23, 2012 via mobile

The Soho Beach House could be a service example in the hospitality industry. We would like to emphasize that the young and tall front office manager, Romain I believe, gave us excellent advices concerning the places to visit and made our stay memorable. We will come back to the Soho not only for its unique atmosphere but also for the staff who makes this place a dream home.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sohobeachhouse1, Marketing Manager at Soho Beach House, responded to this review, December 26, 2012
Hello,

Hope this email finds you well. I wanted to take a moment to thank you for your kind review. I am glad to hear the overall positive feedback and will make sure to share your comments with Romain. We hope to have you stay with us once again real soon.

Please do not hesitate to contact me directly for anything you may need in the future.

Wishing you a wonderful Holiday Season,

Lilaj
lilaj@sohobeachhouse.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PUTNEYBIKER
Top Contributor
203 reviews 203 reviews
78 hotel reviews
Reviews in 107 cities Reviews in 107 cities
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed December 18, 2012

Quite difficult to locate at night as hotel signage is non existent on side walk and driveway is set in from road in a corner spot. I am sure that a lot of comments have been made about the style of the hotel and its furnishing but I suppose if you were being kind you could say shabby chic. The floor tiling throughout the property is either reclaimed, original 30s or repro but whatever the case looks dreadful and in places is nothing other than unattractive as stains are everywhere perhaps never sealed but you never know if that is new stain or old. The furniture in the rooms is a mish mash and honestly some of it not at all chic except in a dumpster. Comfortable beds with 9 pillows non of which were suitable. A bath in the bedroom, v trendy but pretty horrid if you want to have friends in for a drinks after bath time with damp towels and footprints. Bath was in the window so a great theatre like performance is needed with the blinds to stop frightening other guests. Great shower. Generous allocation of towels and toiletries. Promised morning paper never arrived any of three mornings. Noisy bar that keeps people awake but thoughtfully earplugs are included! Safe not fixed to bottom of wardrobe. No drawers for clothes storage. Good size room and fairly well insulated from adjoining rooms though double glazing is defeated by the noisy bar. The front of house staff are really below par. This is the case for the people on the door who stand around chatting and make guests stand in the street and hail their own cab. Upon return one evening the doorman was slouched across his desk and didn't even approach the taxi to open door and dropped his head back onto the desk as we walked into hotel. The receptionists, and I mean all of them, and I encountered a few over a weekend are obstructive, surly and should not be in the service industry. The staff around the pool on the other hand were super friendly and efficient and did their job perfectly. Cecconis is okay, pretty environment but trading on glory achieved elsewhere.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sohobeachhouse1, Marketing Manager at Soho Beach House, responded to this review, December 26, 2012
Hello,

Hope this email finds you well. I wanted to take a moment to recognize your review on TripAdvisor. We are sorry to read your observation on the staff's overall attitude. We will make sure to share this with the team and use your experience to help us grow and improve.

We do hope to have you stay with us again in the near future as I am confident it will be greatly enjoyed. Please contact me directly for any bookings; we would like to offer you a complimentary upgrade.

Wishing you a wonderful Holiday Season,

Lilaj
lilaj@sohobeachhouse.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 16, 2012

We chose this hotel for a girls trip Oct 2012. The rooms and decor are every bit as fun as the other Soho House locations. The lobby and Ciccone's restaurant are very colonial style and breezy, bedrooms are funky/utilitarian, and the roof bar is a kind of Mexico/Miami chic.
Food in the hotel was fabulous. Brunch on the weekend is unmissable, and the profiteroles on the lunch/dinner menu were to die for.
The Cowshed spa was also a highlight w/ friendly stylists. A pedicure there was a real treat!
Generally tho service in the hotel was bordering on rude, and was certainly laden w/ a lot of attitude that workers seemed to be doing the guests a favor… we had to get our own towels for the pool beds more than once, and waited an age for drinks.
The hotel is beautiful and we had a great weekend. Am not sure whether on principle I would go back and spend money to stay there again much as I loved the space. I understand a desire to keep things feeling exclusive and cool hence an aloof attitude from staff. Others might just call this bad service...

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sohobeachhouse1, Marketing Manager at Soho Beach House, responded to this review, December 18, 2012
Hello,

Hope this email finds you well. I wanted to take a moment to thank you for your kind review. I am glad to hear the overall positive feedback but I do regret your observation on the staff's attitude. I will make sure to share this with the team and use your experience to help us grow and improve. We do hope to have you stay with us again in the near future as I am confident it will be greatly enjoyed. Please contact me directly for any bookings; we would like to offer you a complimentary upgrade.

Wishing you a wonderful Holiday Season,

Lilaj
lilaj@sohobeachhouse.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
62 reviews 62 reviews
61 hotel reviews
Reviews in 48 cities Reviews in 48 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed November 27, 2012

This was our second trip to Soho Beach House. We had gotten a deal on jetsetter for a smaller room, but decided to upgrade to a beachfront room when we got to the property. The rooms are spectacular. I'm a bit biased, because I tend to judge hotel rooms by the bathrooms, and the bathrooms at Soho Beach House are fantastic. Because we had upgraded, our bathroom had a large soaking tub, separate from the amazing rainfall shower. Signature cowshed bath products are complimentary, and they provide you with (almost) all of the toiletries you'd need--toothpaste, shaving kit, mouthwash. (I say almost, since I forgot my contact lens solution and when I called down to the front desk, they didn't have any, but other than that, it seemed like they had everything covered!). We love that the Soho Beach House is really a private club. When you're staying there, you have access to the club events (like private screenings). We were there during a complimentary champagne tasting event at the penthouse given by Nicolas Feuillatte Champagne, which was great fun. The service is fantastic at Soho Beach House. We frequented their members only bar and felt like we got to know the bartenders during our short stay--the drinks are fantastic. Service on the beach is exceptional. Although it was quite crowded on the beach while we were there on the weekend, the service is still very good. Lounge chairs and umbrellas may be standard at any resort, but there is also an ice chest filled with water at each pair of lounge chairs, and they bring you fresh fruit intermittently through the day. We also went to the signature Cowshed spa, which is a wonderful little spa. However, I'd recommend staying away from the deep tissue massage as I felt more sore after my massage than before! Overall, my husband and I love this place--we'll definitely be back again.

Room Tip: it's worth it to pay more to get a slightly bigger room
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sohobeachhouse1, Public Relations Manager at Soho Beach House, responded to this review, December 12, 2012
Hello there,

A simple thank you for your generous review on Trip Advisor. We hope to see you at the Beach House in the near future.

Lilaj
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 27, 2012

I had to overnight in Miami on my way to the Caribbean, so at first I just looked for airport hotels, then I thought I am on holiday, I want the beach.

Lincoln road is very close and was the highlight of my visit.

The hotels is very clean nice and easy to be in. I only spoent one night so cannot sya more than it was a great experience.

Wonderful sea views on the upper floors. Wow.

Stayed October 2012, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sohobeachhouse1, Marketing Manager at Soho Beach House, responded to this review, December 12, 2012
Hello there,

A simple thank you for your generous review on Trip Advisor. We hope to see you at the Beach House in the near future.

Lilaj
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Soho Beach House

Address: 4385 Collins Ave., Miami Beach, FL 33140
Location: United States > Florida > Miami Beach > Oceanfront
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Miami Beach
#23 Luxury Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#29 On the Beach Hotel in Miami Beach
#42 Business Hotel in Miami Beach
#49 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Soho Beach House 4.5*
Official Description (provided by the hotel):
Soho Beach House is a private members club, hotel and spa located on the historic site of the Sovereign Hotel.The site has been entirely redesigned and expanded to include a 16-story oceanfront tower. Overlooking the ocean, the house includes 50 bedrooms, a private beach, an expansive Cowshed Spa spa and gym. There are two pools, indoor and outdoor dining, secluded gardens, a screening room and our signature restaurant Cecconi’s open to the public. ... more   less 
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Also Known As:
Soho Beach House Hotel Miami Beach

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