This review is overdue, but I am posting because I have thought often of my experience at the Tradewinds. I cannot express how wonderful the service, accommodations, and facilities were during our two week stay! Having lived in Miami before, I had minimal expectations of a hotel in South Beach and both my husband and myself have reflected on our extreme satisfaction with our stay at the Tradewinds! All of the staff that I met from the doorman, to the front desk, to the laundry room, went above and beyond to meet our needs. While all were helpful and pleasant, I want to recognize Susan at the front desk. She assisted me from the moment we called on the phone for an early check in up until weeks after checking out by receiving important paperwork for us. Not only did I appreciate her calm and pleasant demeanor, I also saw her work under pressure working to resolve a customer issue over the phone, while checking in another customer, and managing other customers in the lobby ALL WITH A SMILE! I thank all of the staff for a great experience during a stressful time!
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