Let me start off in chronological order:
Before I went to the Hotel I wrote them a e-mail twice, to the adress mentioned on there website, to find out about the parking situation and if I could have a package sent to the Hotel, but never got an answer.
Coincidentally I found out that the group that the hotel is a part off offers a airport-shuttle. It's supposed to depart every full hour from the airport. However, we waited a full 1.5 hours with guests from other hotels for the shuttle. As it turns out, one of the two shuttles broke down, so they only went every 2nd hour. Arriving at the hotel there was a family of five which booked a shuttle to the airport for the time we arrived, however the shuttle we arrived in had to drop off the other guests first and told them that he'd arrive an hour later (obviously too late for the family). The response of the hotel staff: "We tried to tell you..." Which means they knocked at their door once and then didn't do anything further, according to themselves!!
We booked a room with two seperate beds, but there really aren't rooms with seperate beds. There's always a Quenn-size bed and the other one is a sofa which you can pull out... pretty unconfortable. Unfortunately, we got a room right at the lobby so on top of an uncofortable bed I also had to put up with a lot of noise during the night. Safe to say that I slept better the week before, when I was in a hotel right at Times Square in NYC!! Also, the wall between the upper and the lower floor seem to be pretty thin, as you can hear the people walking around in the appartment above.
I asked to get a different room twice to different employees, but all they had to say was that they're overbooked and "can not", "could not", "not possible", etc. The staff in general, whilst always friendly, seems incompetent.
The appartments are spacious but have some dirty sports, especially in the kitchen. The floor was never cleaned in my opinion, so walking around barefoot is not an option.
Also, I found a cockroach in the kitchen once, happens but still gives you a feeling that the place is messy.
I didn't even bother to ask for one of the limited parking spaces ($20 a night), but parked my car at the car rental station for free.
The poolarea seems pretty nice, but the pool is pretty small though.
I guess you could have a better time there if you get a room in the upper level and the whole shuttle-thing was obviously a bad coincidence, but I base this on my personal experience at the resort.
Warning: There's a resort fee of $15 per night, which I wasn't aware of, as I booked the room over the internet.
The next big supermarket is like 3-4 blocks away, so my personal advice if you don't have a car, bring bycicles or inline skates.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 28, 2013
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Thank you for taking your time to post your honest feedback on Trip Advisor for all of our future guests to read! I am extremely sorry to read that you didn't have an amazing time while staying with us! Unfortunately the shuttle did have some unexpected errors that were completely out of our control. We tried our best to fix these mechanical issues ourselves but we were not able to. Therefore we still had the shuttle service but it was running every other hour, instead of every hour. What site did you book with? We do not offer rooms with separate beds. They should have informed you this when you were placing your reservation. The pull out couch is a bed, when pulled out and can sleep 2 comfortably on it. Unfortunately we were sold out therefore we were not able to move you to another room, as there were no rooms available. I will definitely mention to the director of housekeeping the dirt on the floor that you experienced. Your feedback is greatly appreciated!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.