I stayed here from the 18th til the 21st of December 2012. The hotel itself is really cozy, clean, nice ambiance on the property and the rooms are great. The location is very good as well, it's not fantastic, but it's very good.
However, like some others here have said, we faced the most obnoxious and rude staff I have ever encountered - and I have travelled a lot. When we were checking in, Joan (reception clerk) had us wait extra 30-40 minutes for him to take care of all the people that came after us to check in because there was a small problem with our booking (that was the hotel's fault and it didn't take more than a few minutes to correct). In addition to this, he actually said regarding the problem with the booking when we told him we were unhappy with the service, this is almost verbatim - „You know guys, I could be mean to you and just cancel your booking - but I'm not going to“. What?? By the way, although Joan was the worst, the rest of the reception staff that we dealt with were very slow and not very helpful.
I'd say avoid this hotel because even though the hotel itself is nice, the bad staff really will give you a bad experience. If you really do decide to stay here, try to avoid the staff as much as possible, because you're in their way from doing god knows what.
- Official Description (provided by the hotel):
- These amazingly, fully furnished luxury accommodations offer immaculate design and the ultimate beach location. Designed for the long term traveler in mind, Tradewinds feature 160 luxuriously appointed one-bedroom and studio suites anxiously waiting to be your next home-away-from-home. ... more less
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