We stayed here for 6 nights, and never received helpful information or service from the front desk. We routinely waited 25+ minutes for the shuttle going South, and we ended up using the same pool towels for nearly the entire trip due to poor instructions from the front desk. The WORST part of the service was that upon our departure, the hotel shuttle left us behind even though we booked the shuttle 24 hours in advance and arrived at the lobby 1 hour before the shuttle departure. The front desk staff kept telling us it would come until finally we were in danger of missing our flight. Then they called the driver and found out we had been left. The hotel called us a taxi that we had to pay for that did not take credit cards. By the time we stopped at an ATM for cash, we were seconds from missing our flight. We contacted the Operations manager after our trip, and she assured us we would be reimbursed for what we had to pay for the taxi......3 weeks later and we have not seen any attempt at compensation. We were ripped off!!
- Official Description (provided by the hotel):
- These amazingly, fully furnished luxury accommodations offer immaculate design and the ultimate beach location. Designed for the long term traveler in mind, Tradewinds feature 160 luxuriously appointed one-bedroom and studio suites anxiously waiting to be your next home-away-from-home. ... more less
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