Don't stay in this apartment hotel! I stayed there a week ago in two apartments with my wife and her family as my father in law was receiving treatment in a nearby hospital. From the moment that we arrived the personnel at the front desk were extremely rude.
On top of this, my wife's $1,500 Apple Mac Air laptop was stolen right our of my in-laws room. When we spoke to the personnel in charge they said that they could see someone enter the room after we had left the room on the CCTV system and when we asked to see the video they changed their story saying that no one had entered and that they could not show us the footage.
Seem a little fishy? Well I proceeded to send everyone in management at the South Beach Group, the company that manages this apartment hotel, an e-mail and after receiving the verification that they had all received the e-mail I never heard back from anyone.
This is very unprofessional and lacks seriousness for a group that prides itself on the best experience in South Beach, well we definitely did not. So if you decide to stay at this place, you better not take anything of value with you as they will not be held responsible for anything that is stolen out of their apartments and forget about getting a response from anyone in management as they are completely ignore any of their guests e-mails and problems. If you do stay here, you will have to do what we did, take everything of any value with you everywhere you go as you can't leave it in the apartments.
I challenge any South Beach Group manager to contact me to see if I at least get a response and see if they are willing to make this right as I do not think that it is fair that my wife is now without a laptop and most important of all, all her company data and all of the photos of our family and specially of our 2 year old baby, which we no longer have.
- Official Description (provided by the hotel):
- These amazingly, fully furnished luxury accommodations offer immaculate design and the ultimate beach location. Designed for the long term traveler in mind, Tradewinds feature 160 luxuriously appointed one-bedroom and studio suites anxiously waiting to be your next home-away-from-home. ... more less
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