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Tradewinds Apartment Hotel: Traveler Reviews

3.5 of 5
2365 Pinetree Drive, Miami Beach, FL 33140
Hotel amenities
Tradewinds Apartment Hotel
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249 reviews from our community

    Trip type
Traveler rating
    94
    98
    29
    6
    22
Date Rating
Miami, Florida
1 review
4 helpful votes 4 helpful votes
“Terrible Customer Service”
1 of 5 stars Reviewed December 12, 2012

Don't stay in this apartment hotel! I stayed there a week ago in two apartments with my wife and her family as my father in law was receiving treatment in a nearby hospital. From the moment that we arrived the personnel at the front desk were extremely rude.
On top of this, my wife's $1,500 Apple Mac Air laptop was stolen right our of my in-laws room. When we spoke to the personnel in charge they said that they could see someone enter the room after we had left the room on the CCTV system and when we asked to see the video they changed their story saying that no one had entered and that they could not show us the footage.
Seem a little fishy? Well I proceeded to send everyone in management at the South Beach Group, the company that manages this apartment hotel, an e-mail and after receiving the verification that they had all received the e-mail I never heard back from anyone.
This is very unprofessional and lacks seriousness for a group that prides itself on the best experience in South Beach, well we definitely did not. So if you decide to stay at this place, you better not take anything of value with you as they will not be held responsible for anything that is stolen out of their apartments and forget about getting a response from anyone in management as they are completely ignore any of their guests e-mails and problems. If you do stay here, you will have to do what we did, take everything of any value with you everywhere you go as you can't leave it in the apartments.
I challenge any South Beach Group manager to contact me to see if I at least get a response and see if they are willing to make this right as I do not think that it is fair that my wife is now without a laptop and most important of all, all her company data and all of the photos of our family and specially of our 2 year old baby, which we no longer have.

Room Tip: There is nothing that I can say that is positive about this apartment hotel.
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Navegalo about Tradewinds Apartment Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Tradewinds Apartment Hotel, responded to this review
December 12, 2012
Good Afternoon Navegalo,

Thank you so much for taking your time to post your honest feedback on Trip Advisor for all of our future guests to read. I apologize greatly that you did not have an amazing experience while staying with us! Do you remember the name of the front desk agent that was attending you? I would really like to look further into this situation that you experienced. Can you please provide me with the number to the room that you were staying in and your full name. With that I am able to speak with the employee's at the hotel and check cameras again.

I look forward in hearing from you!

Kind Regards,

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo, Finland
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Nice apartment hotel in Miami Beach”
4 of 5 stars Reviewed December 10, 2012

Nice apartment, good kitchen fasilities if you like made own dinners. 3 block to downhill to supermarket where has fantastic selection of local food(great fish and meal and fruit selection) from Florida area.Free bikes,but if you want to be sure to get them, be in lobby 10 min berofe at 9 a.m.and remember return bike before 6 p.m(avoid penalty fee) Room was really clean and bed was good.In bed roomI I left cooling system on hole day and closit it in night and it was good solution to have fresh anought to sleep well. walking distance to real beach and convensial center make business trip great.
Servise was dood and helpfull. free shutlle service from airport and to airport, remember order it 1 day before departure.
recommed,Jormaa

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jormaa about Tradewinds Apartment Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Tradewinds Apartment Hotel, responded to this review
December 12, 2012
Good Afternoon Jormaa,

Your feedback is greatly appreciated! We are glad that you were content with the hotel. We do have a fully equipped kitchen so you can make your own amazing home cooked meals. One of our lovely amenities are the bikes, guests love to rent them and cruise all around South Beach. We are very close to the convention center, Lincoln Rd, and many many other attractions. We hope to have you stay with us again sometime soon!

Kind Regards,

Katrine
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Reviewer
3 reviews 3 reviews
“Average!”
3 of 5 stars Reviewed December 3, 2012

Overall good! BUT? Although, the grounds are very well kept up, the rooms are nice [hardly any dishes though] but is clean, beds are hard, one and 1/2 blocks off beach hide-a-bed is super bad, free bikes; yet there is only 15 and you need to get them right at 9 a.m. or your out-of-luck, the pool area is great: but, the BIGGEST set-back [negativity] is there is NO parking! Your car WILL get towed and it will cost you $300 [cash, money order, or check] for getting it out of the impound. It'd be nice if Tradewinds would tell you this "before" you book 11 days.

Room Tip: As far as service being poor: there is NO parking!
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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See 2 more reviews by Rsabisch for Miami Beach
Ask Rsabisch about Tradewinds Apartment Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Tradewinds Apartment Hotel, responded to this review
December 12, 2012
Hello,

Thank you for taking your time to post a review. I am glad that you found the grounds to be well kept and the rooms clean. We are within walking distance to the beach. Our guests love that they can walk to the beach and then come and jump in the pool and relax before going to their home away from home. We do have parking around the hotel but it is very limited. There are several lots and garages within walking distance of the hotel. We hope to have you stay with us again!

Kind Regards,

Katrine
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Aspen, Colorado
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“best vacation experience”
5 of 5 stars Reviewed November 28, 2012

i love when i feel like i got so much more than i paid for. the grounds are immaculate and everything was new, clean,and beautiful. the pool was awesome with lots of lounges and sun beds and great music. its perfectly located at the top of south beach in a quiet area 2 blocks from the beach. i liked having the opportunity to be in the mix when i wanted but to be able to get some sleep in a quiet serene atmosphere. the kitchen was great because i didn't have to eat out every meal so i was able to save some money for partying

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 5 more reviews by Jrocks620 for Miami Beach
Ask Jrocks620 about Tradewinds Apartment Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Tradewinds Apartment Hotel, responded to this review
December 12, 2012
Good Afternoon,

Thank you so much for taking your time to post your wonderful feedback on Trip Advisor for all of our future guests to read! I am very glad that we were part of making your vacation experience the best one! I am glad that you were able to hangout by our pool and soak up some rays while listening to good tunes. We are definitely in the middle of South Beach but away from the craziness. Our kitchens are fully equipped so that you are able to feel right at home and cook all your favorite home cooked meals! We hope to have you stay with us again soon!

Kind Regards,

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Massachusetts
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great Location, Fancy Medium Size Apartments, Best Price!”
4 of 5 stars Reviewed November 28, 2012

The apartments have appliances and kitchenware to easily cook a good meal. The supermarket is also very close, and if you do not have a car, a taxi ride will cost you $5. The furniture and the lamps give a nice 1940s appearance to the apartments. The facilities are very clean and well maintained, and the management has a room clean up service and daily provides fresh towels and linen.

The location is perfect because the hotel is very close the boardwalk and the beach (1 block) and at the same time is secluded, discreet and quiet. Very nice!!

The price is unbeatable in this area of South Beach! You get value for your buck!

Room Tip: These apartments can accommodate up to 4 persons
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 3 more reviews by ajfs for Miami Beach
Ask ajfs about Tradewinds Apartment Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBG_GuestRelations, Guest Relations Manager at Tradewinds Apartment Hotel, responded to this review
December 12, 2012
Hello Ajfs,

Your feedback is greatly appreciated! We do provide kitchenware for you to be able to feel right at home. The supermarket is really close and they have a lot of yummy stuff. We try to go for a more different look when it comes to the decor of the hotel and we are glad that you enjoyed it! Come back and stay with us soon!

Kind Regards,

Katrine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tradewinds Apartment Hotel

Address: 2365 Pinetree Drive, Miami Beach, FL 33140
Region: United States > Florida > Miami Beach
Amenities:
Business Center Kitchenette Pets Allowed Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #4 of 47 Specialty lodging in Miami Beach
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
These amazingly, fully furnished luxury accommodations offer immaculate design and the ultimate beach location. Designed for the long term traveler in mind, Tradewinds feature 160 luxuriously appointed one-bedroom and studio suites anxiously waiting to be your next home-away-from-home. ... more   less 
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