There were several instances during our trip where Kelly at the front desk was extremely rude. There is construction currently going on at the hotel which leaves limited parking on the premises. Kelly never informed us that we have to pay the hotel $20 per day to use the parking pass. Our car was towed from the lot and we had to pay $282 for 1 hour of storage. Instead of helping us with the situation Kelly decided to speak in Spanish to another guest at the counter and laugh about the situation. Kelly was unaware that we speak Spanish fluently. Upon confronting her about the situation she rolled her eyes and ignored us. Do not stay at this hotel.
- Official Description (provided by the hotel):
- These amazingly, fully furnished luxury accommodations offer immaculate design and the ultimate beach location. Designed for the long term traveler in mind, Tradewinds feature 160 luxuriously appointed one-bedroom and studio suites anxiously waiting to be your next home-away-from-home. ... more less
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