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“Awesome Customer Service” 4 of 5 stars
Review of Hotel Nash

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Hotel Nash
4.0 of 5 Hotel   |   1120 Collins Avenue, Miami Beach, FL 33139 (Formerly Lords South Beach)   |  
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Hotel amenities
Ranked #83 of 201 Hotels in Miami Beach
Ogilvie, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Awesome Customer Service”
4 of 5 stars Reviewed August 4, 2014

My best friend and I stayed here July 29th to August 3rd, 2014. The room was bright with white and yellow paint. It was quite small but served our needs. The pillows were very soft and fluffy, which was great for those long days out and about and you needed to relax. The staff couldn't have been any better!! Evan.....you were awesome and we truly did appreciate all that you did for us....great recommendations all around. Benny......you were great....loved all of our conversations with you.....you made our trip that much better. Victor......you are a cookin machine!! Great food and kudos to you!!! Thanks for all the great service you all provided us :) Hotel is in a great location, not far to walk for anything. This hotel is a great score if you are looking for a friendly staff and a descent price for the location. I gave it a 4 star because the rooms need a little bit of updating.....new carpet, it was stained and looked worn out with some rough patches. The customer service made up for ANY faults the room had. THANKS AGAIN GUYS!!!

Room Tip: Not far from anything you are looking for, sight seeing, food, beach. All with in walking distance.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hotel Nash, responded to this review, August 6, 2014
HeatherMustangG, hello there, I wanted to take a moment and thank you for your very detailed review about your experience here at the Hotel Nash. Thank you not only for sharing your time spent here but also taking the time to note everyone that made it a wonderful experience. My team was very happy when I shared your comments. As we recently opened our restaurant Chef Vic was very pleased that you enjoyed his food. I am very excited to announce that the hotel is getting that facelift you mentioned. We are waiting for our new furniture to arrive so hopefully the next time to you come we will be able to welcome you to a new hotel. The great thing about it is that the location of the hotel will stay the same and therefore the proximity to the beach, nightclubs and restaurants is all walking distance. Thank you again for staying with us and we hope to see you again. Until then, safe travels.
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459 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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English first
Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

My boyfriend and I wanted to spend the weekend in South Beach for fun and decided to stay at this hotel due to short distance to points of interest. This hotel is great because is located in a very famous avenue in Miami Beach surrounded by shops, restaurants, art deco hotels and the beach. Very convenience since everything is walk distance and easy to take taxi If needed.
Service at the hotel is great. The staff is very warm, helpful, polite and check out is very quick and easy. Our room was really nice, it’s the duplex and it has two floors with total of 3 beds, two bathrooms and your own spacious balcony. Love it!!!! Decoration is very unique, chic and so Art Deco that gives you the feeling you are traveling in the past. Very clean. Overall I was very satisfied.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hotel Nash, responded to this review, August 1, 2014
Hello Boca G, we love it when the locals come out and stay with us as we sometimes don't realize how lucky we are to live here. Thank you for taking the time to write about your experience here with us, We pride ourselves on being very customer oriented and a clean hotel, Our location is perfect for all those that want to venture to either the beach, clubs and or restaurants. Everything is either walking distance or a short cab ride away. I would love to welcome you back again in the near future as you will be able to see the new room product that we are placing along with other public space enhancements. I do hope that you continue to keep us in mind. Until then, safe travels.
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Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 28, 2014

My girlfriends and I flew in for the 4th of July, and were staying at another hotel within their chain and it was "Horrible". So we ended having to move into this hotel, which at the time was The Lord's Hotel. It was the best South Beach experience ever! The suite had a terrace, outside shower, and the best decor I have seen in a hotel. It just screamed "MIAMI"! The beds were soft, not too soft though, and the location was perfect. The staff was wonderful, offering complimentary towels for our trips to the beach, and the manager even gave us free drink vouchers for our trouble with the first hotel. The staff knew plenty of venue options for those who like to go out to party; and in the morning the breakfast was delicious. The next time I go to Miami, especially South Beach, I'm staying here.

Room Tip: Choose the room with the terrace if traveling with 4 people
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hotel Nash, responded to this review, July 30, 2014
Hello Rosee-cheecks, I wanted to write you back and thank you for taking the time to comment about your stay with us. I'm sorry about the change of plans from one hotel to another but overall I'm glad it turned out this way as you had the chance to experience the Hotel Nash. As you can see my staff and I wanted to make sure you felt right at home and by the looks of it we accomplished our goal. I see also that you enjoyed the décor and yes your right, this hotel does scream South Beach. I'm also happy that you enjoyed our breakfast. Even though it's a continental we do try to offer a variety of options so that you don't feel that you have to eat the same items everyday. I hope that this experience will keep us in mind as a choice hotel for when you come back to South Beach. Until then, safe travels.
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 28, 2014

With warm and welcoming staff and comfortable, yet stylish facilities, the Hotel Nash is a great place to spend a relaxing stay in the thriving heart of Miami South Beach.
Only a block from the beach and a short walk to bars, resturants, clubs and shopping, it was idealy located.

It has an easy, funky and playful style, from the beachball wielding polar bear statue that greets you in the foyer, to the vintage prints and bright beach colours in the rooms, which compliment the art deco architecture of the area.

The bar is well stocked and manned by friendly staff. The three plunge pools in the courtyard are a great way to relax and the veranda out the front is a great place to sit with a drink amd watch the people go by.

I would thoroughly recommend the Hotel Nash.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hotel Nash, responded to this review, July 30, 2014
Hello Muztrip, thank you for taking the time to write a review about your stay with us. We really do appreciate that you choose to stay with us and that your experience was very positive. Glad you enjoyed the bear as many of our guests at first are taken back but soon can't stop taking pictures along side of him. I truly appreciate your mentioning of my staff as they try very hard to make everyone feel at home. Based on what you saw this hotel does project the very essence of art deco Miami beach. You will be glad to know that we are about to start our renovations that will give the hotel a new look while still maintaining it's art deco theme. Hopefully your travels will bring you back to south beach very soon and that this positive experience will let you consider us again as the hotel of choice. Until then, safe travels.
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Chicago, Illinois
1 review
5 of 5 stars Reviewed July 26, 2014

We had an AMAZING time at Hotel Nash!

- Started with an upgrade to the Penthouse Suite on the house! (we did have 15 girls staying there)

- I have a gluten allergy and one night the concierge helped me for an hour to find delivery that met my dietary needs (and it was laaate in the night - that man is an saint to put up with me while also being so nice and diligent the whole time!)

- The food is SO GOOD at the hotel, and I've stayed at well over 150+ hotels for work throughout the past 2 yrs, so truly this was a perfect poolside/lunch menu (got the fish wrap, with lettuce instead of wrap, i ate it 3 times and I am craving it now - fresh fish too!) so if you do have special dietary needs know they are very accommodating (also full spread of food on-the-house for breakfast)

- Rooms are boutique style so they are all different sizes with modern deco accents and very comfy, clean beds! Super important! They have great shampoo/conditioner as well, and I have A LOT of hair, so if you're a girl don't stress if you don't want to bring your own stuff

- The hotel manager is a true gentlemen and was excellent at finding ways to exceed guest expectations. He gave us a full tour with room options, arranged car service when needed and took the time to understand us as group so that he could give us the best recommendations on what to do during our stay (which even caused us to change plans one night resulting in us having our best night out in Miami!!!).

- Overall, the staff was eager to help and genuinely kind. We looked forward to seeing each employee when we walked around the grounds throughout the day and, as a group of girls, we felt very safe coming in at 4am every night!

You could feel how excited everyone was to host us and how much they wanted us to have a good time! THE BEST customer service I have ever had.

Then….there was BENNY! The best bartender/weekend friend us girls could as for! You can't miss out on having a drink at the glitzy, gold bar with this man! He is that kind of person that makes you excited to be there as soon as you start chatting with him (when I met him at check in I was already anxious to go throw my bags in the room so I could go back to see him!). You can't help but feel good at this bar! The ambiance is very alluring but Benny makes it a cool place to want to hang out for the afternoon and enjoy the sun! Makes the BEST mixed drinks, I told him to just surprise me most of the time and he never failed to make me happy :) LOVE this man!

I will absolutely be at the Hotel Nash again, and not just for the accommodations and treatment, but I must hang out with Benny again too!

To those reading as a potential guest, BOOK! and to those reading from Hotel Nash, we all sincerely thank you for our stay and for making this moment for our brides that much more memorable!!

Love Stephanie

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hotel Nash, responded to this review, July 30, 2014
Hello Stephanie R, we here at the Hotel Nash wanted to thank you so much for your wonderful review. I have shared your detailed comments with the team and they where all excited about the fact that you took to the time to mention each and every area, especially Benny. We really enjoyed having you and your friends stay with us as this was a very exciting time. Glad that both the brides too be were happy throughout their stay. . Our chef was also glad that he was able to meet your expectations in regards to the food and accommodations that you required. I hope that we do get to have you all as our guests in the near future and even possibly more bachelorette events. Our guests are always pleasantly surprised at how close the beach, clubs and restaurants are located from the hotel. By the time you come back you will also have a chance to see the new renovations we are staring that will change the look of the hotel. Until then, safe travels. .
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Chicago
Top Contributor
52 reviews 52 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
152 helpful votes 152 helpful votes
5 of 5 stars Reviewed July 23, 2014

I just booked 2 rooms about an hour ago to celebrate a girlfriend's milestone birthday, but unfortunately, i made the booking thru priceline - never again! Anyway, I panicked because I wasn't given a specific type of room. I called the hotel and spoke to John at the front desk. I explained to him my situation and needless to say, he explained that unfortunately, he cannot override what priceline booked, but that he will request a queen with sofa bed because it is slightly bigger than a room with 2 double beds. He also said that he will make a note to let the hotel know that we are there to celebrate a special birthday! I haven't stayed there yet, but if this is any indication of what kind of service we're going to have, I am definitely looking forward to our stay at the Hotel Nash! Thank you again John for your help!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hotel Nash, responded to this review, July 24, 2014
Hello lani721, thank you for having the confidence in us to have already written such a wonderful review about your experience with the hotel and John. Although we understand that you will not be arriving until Nov. will we will be anticipating your arrival for your B-day celebration and will ensure that it will one of the most memorable ones yet. I thank you for the challenge and look forward to meeting and your friends in person. Should you need any further assistance please call upon us to see how we can be of service. Until then, safe travels.
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Miami, Florida
1 review
5 of 5 stars Reviewed July 21, 2014

Excellent hotel, perfect location very short walk to the beach and all the shops in South Beach. Also the staff were really friendly and helpful, the vibe of the hotel was very cool and inviting, we stayed at an awesome room 2 floors everything was very clean and colorful with an awesome view to the pool with a pretty big terrace. This spot was great I will be going back for sure at the this hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime E, General Manager at Hotel Nash, responded to this review, July 22, 2014
Any1111, I wanted to write you back in regards to your wonderful review. First thank you for choosing to stay at the Hotel Nash with your family. We appreciate your feed back on the cleanliness of the hotel and the friendliness of the staff. I have said it time and time again that the staff is the heart and sole of the hotel. Glad that you got to enjoy the duplex as we are fortunate to have that type of room on our property, You are right about the vibe of this hotel, it is cool, very trendy and retro all in one. I hope that you and your family will think of us again during your next visit to South Beach. Until then, safe travels.
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Additional Information about Hotel Nash

Address: 1120 Collins Avenue, Miami Beach, FL 33139 (Formerly Lords South Beach)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Nash 4*
Number of rooms: 54
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Also Known As:
Lords South Beach Hotel Miami Beach

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