My husband reserved one of the penthouse suites nine months prior to our stay through Booking.com, for a two-night stay before, and three nights after, a Caribbean cruise for my 65th birthday. The staff at the hotel, and housekeeping staff for the most part, are as friendly and hospitable as can be (especially Evan). On the second half of our stay, we were upgraded to THE front penthouse suite, very spacious and full of light with a wrap-around patio loaded with several glass tables and chairs, and several chaise lounges with extra beach towels, floor-to-ceiling glass double-doors, a wet bar with white marble-slab countertop, and two bathrooms! We loved the place, but it needs a lot of help. Management should consider contacting "Hotel Impossible." Seriously, because this place could be such a gem in the heart of the Art Deco district with just a little TLC to update the decor and basic amenities like air conditioning (which was very loud and very inefficient- after late morning, even with the thermostat turned down to 70 degrees F, the temperature often went no lower than 85 degrees F. And this is in mid-February!) The drapes in the two suites in which we stayed didn't work very well, severly in need of repair, and were discolored with water stains. The carpets in both rooms were dirty and a bit threadbare. The first suite we stayed in didn't have any vanity or countertop space in the bathroom, so we had to improvise with a stool on which to place our toiletries. But the walk-in showers are nice and spacious, reminiscent of the Club Med Cancun. The stools provided no legroom under the living room counter that was there, and both suites had no coffeemaker nor microwave. At least a small refrigerator is provided in each room. And the hotel elevator was pretty scary (dark and noisy). Fortunately, we didn't encounter any insect problems as others have reported, but maybe because we were on the top floor. The views from the penthouse of Collins Avenue are nice (even a glimpse of the ocean), and of course the Nash is within steps of the action on Ocean Drive, the Versace Villa, the beach, dining, and the always fun Palace bar (the drag shows are a hoot!) The only thing that marred our stay was one day we returned mid-afternoon to find our room not yet made up, so my husband went back and forth to the front desk to complain, and finally a housekeeper with a thick Caribbean accent that I could not understand (I am a severely hearing-impaired U.S. Air Force Veteran) and a whole lot of attitude finally came through to quickly fluff the bed and change the towels. Not good for guests in the penthouse suite, let alone any other room in the hotel paying over $400 per night. Other than that little contretemps, and the other issues listed above, we made the best of it and enjoyed our stay.
With a management (who I understand is fairly new) and staff really trying hard to make this hotel a pleasant place for guests, we really would like to see the Nash get a serious make-over, because I think this place could be a reputable destination in the heart of South Beach. In spite of all the issues, we definitely would like to try staying here again, and would like to keep tabs on any possible transformation.
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- Also Known As:
- Lords South Beach Hotel Miami Beach