Formerly, a somewhat upscale- chic, and good value hotel, this property is in a major downhill spiral !!!! Clearly, management has changed ! Property claims it is 4 stars offering valet parking, wifi, etc but when I arrived I waited 30 minutes on street for valet. I called hotel front desk and was told to find an available parking spot on street, which didn't exist on congested Collins Ave. After a 45 minutes check-in ordeal, I entered my room and was overwhelmed with a pungent odor, a combination of spilled food, drink, body odor, and mold or mildew ! After hours of failed attempts, I was never able to connect to the advertised "free" in room WIFI. The front desk moved me to a room that had about a 50% reduction of the pungent odor and was closer to the wireless router. The issue with WIFI was never resolved. Management did nothing to correct for this during my 6 day stay. I contacted both hotels.com and the hotel management to complain about the falsely advertised amenities including WIFI and was offered an apology and $12.50 discount of resort fee for my inconvenience. To top it all off, at check out, I was charged an average of $15 - $20 more per night than the rates I was quoted by hotels.com. RECOMMEND SKIPPING THIS PROPERTY AND AVOIDING BOOKING AT HOTELS.COM AT ALL COST. BOOK AT EXPEDIA.COM WHERE AT LEAST THE STAFF WILL FOLLOW UP ON A COMPLAINT.
- Also Known As:
- Lords South Beach Hotel Miami Beach
- Lords South Beach Hotel
- Official Description (provided by the hotel):
- Lords South Beach is more than a hotel; it’s a quantum leap in gay travel. Located at the center of South Beach’s best restaurants, bars, shopping and beaches, including the famed Gay Beach at 12th St, this ‘Appropriately Oriented’ hotel provides a liberal, proud, playful experience. With 3 plunge pools, the Cha Cha Rooster restaurant and lounges, and a Digital Concierge App, it is perfect for your special South Beach moments. ... more less
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