Formerly, a somewhat upscale- chic, and good value hotel, this property is in a major downhill spiral !!!! Clearly, management has changed ! Property claims it is 4 stars offering valet parking, wifi, etc but when I arrived I waited 30 minutes on street for valet. I called hotel front desk and was told to find an available parking spot on street, which didn't exist on congested Collins Ave. After a 45 minutes check-in ordeal, I entered my room and was overwhelmed with a pungent odor, a combination of spilled food, drink, body odor, and mold or mildew ! After hours of failed attempts, I was never able to connect to the advertised "free" in room WIFI. The front desk moved me to a room that had about a 50% reduction of the pungent odor and was closer to the wireless router. The issue with WIFI was never resolved. Management did nothing to correct for this during my 6 day stay. I contacted both hotels.com and the hotel management to complain about the falsely advertised amenities including WIFI and was offered an apology and $12.50 discount of resort fee for my inconvenience. To top it all off, at check out, I was charged an average of $15 - $20 more per night than the rates I was quoted by hotels.com. RECOMMEND SKIPPING THIS PROPERTY AND AVOIDING BOOKING AT HOTELS.COM AT ALL COST. BOOK AT EXPEDIA.COM WHERE AT LEAST THE STAFF WILL FOLLOW UP ON A COMPLAINT.
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- Also Known As:
- Lords South Beach Hotel Miami Beach