I booked a queen deluxe for the weekend costing US$520, not cheap. I arrived at the hotel and checked in. The room I was given wasn't even in the hotel itself. It was what looked like a day room off the pool area. None of the items listed on the website were in the room. No robes, no safe, no hairdryer, no ipod dock, the phone didn't work, there was only a hand towel. There were two small day beds pushed against the walls. The room didn't even lock from the inside so safety was a concern. I went to the reception desk to complain and it took an hour and a half for them to locate the manager and the best they could offer me was to waive the resort fee (a paltry amount). Shocking guest service, the receptionists were surly and couldn't have cared less. Luckily I had booked it through Expedia and they found me a hotel on 39th St for the same price. While it was miles out of town it was clean and pretty and safe.
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- Also Known As:
- Lords South Beach Hotel Miami Beach