I visited South Beach for the first time in early February during an overnight stay enroute to Buenos Aires. I chose Lord's due to their location and reasonable rate. Upon arrival, I was warmly greeted by Sammy at the front desk. He patiently answered my questions about the area, while checking me in. When I requested a room away from street noise, he offered me an upgrade at no charge. My room was both quiet and clean. The next day I approached Sammy to inquire about a late check-out as my flight was not leaving until the evening. I expected a possible extension of a couple of hours at best. Instead, Sammy allowed me to keep the room until the early evening for a reasonable fee. Sammy and his counterpart in the evening (sorry, I can't remember his name) did a great job of making me feel welcome. They made a point of acknowledging me every time I entered the lobby. I loved my short stay in South Beach, and a lot of my positive experience was a result of Sammy and the rest of the staff at Lord's. I'll definitely stay at Lord's on my next visit! Geoff, Vancouver, BC

The hotel is very well located, right on South Beach. My room was very well appointed, with nice decor, spacious and clean. Price was very good too.
However, staff seemed to be a little lost to say the least, some even have a stuck up attitude and will keep you waiting on the front desk while they speak on the phone.
Also, forget about asking for a plastic cup or anything at the restaurant or bar as the answer you'll get is "the hotel and restaurant/bar" are separate...sorry. That was probably one of the worst "below-the-line" responses I've ever heard in a hotel.

All in all I think that heavy training would place this hotel at the top of the list for many travelers, until then don't expect much from the service... and bring your own plastic cups.

The hotel is situated right in the heart of South Beach. You can really not stay in a more central location. Just 2 min walk to the beach and all the restaurants, bars and clubs around the corner. The size of the room was OK and cleaning was good. There is even a nice jacuzzi in the garden. I never tried eating in the hotel restaurant since there are so many different places to choose from nearby.

I would definitely stay here again.

Did not stay at this hotel, but visited for drinks as it is supposed to be primarily a gay resort property in South Beach. The property itself is nice, exactly like it was when it was Hotel Nash. There is nothing about this that lends itself to gay clientele. Not the sexy female flashing smiles at the front door, not the sexy female bartender. The hotel is great for gay-centric advertising, but in reality, its no different than any other neighborhood hotel property. Even the Clevelander - breeding ground for breeders - has a better gay vibe.