The hotel is very well located, right on South Beach. My room was very well appointed, with nice decor, spacious and clean. Price was very good too.
However, staff seemed to be a little lost to say the least, some even have a stuck up attitude and will keep you waiting on the front desk while they speak on the phone.
Also, forget about asking for a plastic cup or anything at the restaurant or bar as the answer you'll get is "the hotel and restaurant/bar" are separate...sorry. That was probably one of the worst "below-the-line" responses I've ever heard in a hotel.
All in all I think that heavy training would place this hotel at the top of the list for many travelers, until then don't expect much from the service... and bring your own plastic cups.
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- Also Known As:
- Lords South Beach Hotel Miami Beach