beware!! please read..
i recently stayed at this hotel the weekend of july 10-14th, 2014, i arrived early and my room was ready, which was great but it was not what i expected. very small room. i asked the supervisor for an upgrade and she gave me one free of charge which was awesome. it had the ocean front view which was beautiful.
let me shorten this whole thing up. friday night me and my friends were at the courtyard, hanging out, i decided to use the bathroom in the lobby around 2am. i went in, and after i left, about 5 minutes later i realized i forgot my room key in the bathroom. i asked the manager on duty to go back into the bathroom, and he kept telling me that it was locked. i told him i left my room key in there but he did not care. i didnt want to argue, so i told him to make me a new one.
me and my cousins went back into the room, around 2:30am, i decided to leave to go find a drink with my cousin. so there was 2 people left in the room, one slept on the couch, and the other on the bed. we came back around 4:30am to the room to only find that the door was open.... everyone was sleeping when we left!!! i woke up my cousins up to ask if they opened the door and they didnt. come to find out, one of their phones was stolen!!!!!!
someone went into the room when they were sleeping and stole a iphone!!! i could go into much detail but im not going to waste my energy.. i called down to the front desk, the jerk from earlier, did not seem to care. i called to make a report with the police, they came down to get my story, then detectives came, and even crime scene...
the hotel told me they couldnt review the cameras, without the dm there. and he wouldnt be coming in until tuesday.. it takes 3 whole days???? and of course, i'm leaving on monday, so he would come on tuesday..
my cousin had to purchase a brand new phone $700 at apple to replace.. the hotel did not care about us, didnt seem bothered at all about the burglary.
and fyi, we seen "housekeeping" cleaning at 3am, saturday night... oh really?!!!
stay away from this hotel. everything about it sucks. food is nasty. free breakfast? of course, cause its just cereal and very limited options..
please please dont give this place anymore business...
i never got refunded my money for my stay, nor did i ever get a call back from them in regards to the viewing of the cameras from the night of the incident...
hate this place.. made me lose trust, and i was worried for my life the whole entire trip. had to sleep with the chair wedged in the door. worst feeling ever!!
- Official Description (provided by the hotel):
- The Hotel Esplendor Breakwater, is a fun, bustling and entertaining historic Art Deco hotel located in the heart of South Beach's famous Ocean Drive. The hotel is a non-stop, active delight right in the center of everything that is South Beach. You'll find yourself within walking distance of a wide variety of outdoor cafes serving every style of cuisine imaginable, art galleries, night clubs, the famous Beach, the Versace Mansion, beach front walking, biking and jogging paths, world class events like the Wine and Food Festival, as well as the fabulous shops of Lincoln Road Mall. ... more less
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