I prepaid my rooms on Hotel.com, called the day of arrival to confirm of late arrival, as yet when I arrived at 11 PM, there is no room for me and my daughter, excuse was the A/C in the room does not work and we had to be moved to other hotels!! I insisted to be on Ocean Drive, they put me to Edgewater, 4 blocks away, and I have to walk, dragging my luggages with a security man escorted to Edgewater..I was so upset as I did call in the morning, I was promised to an upgrade the next day which I had..I was on the penthouse level. The room as a balcony, no ocean view, The hallway carpet is old and needs to be replaced. The room is new with modern decor, adequate space with good bedding. The bathroom is modern with rain shower. I have to call maintenance to fix the sliding door as the stopper is not properly adjusted and I mashed my knuckles agains the wall as I try to close it. There is no hot water and the handheld spray shower is leaking ...breakfast is included with eggs, bacons, mini croissants, bagels, etc..It has a restaurant but we did not try. The hotel charge 22 dollar per day on top of the prepaid charges by Hotels.com. It has bike that you can check out free for 2 hrs...I give three stars as the staffs are good, very helprhul, especiall the young man at the front desk, named Darion, he knows that we were upset, so he tried hard to please us ..Would I stay there again? Yes, the location is good, but quite loud if your room is not located at a right floor, We were on the PH floor, so it is fine for us..
I highly recommend that the carpets in the hallways to be replaced, and the extra charges should be told in advance at checkin.
- Official Description (provided by the hotel):
- The Hotel Esplendor Breakwater, is a fun, bustling and entertaining historic Art Deco hotel located in the heart of South Beach's famous Ocean Drive. The hotel is a non-stop, active delight right in the center of everything that is South Beach. You'll find yourself within walking distance of a wide variety of outdoor cafes serving every style of cuisine imaginable, art galleries, night clubs, the famous Beach, the Versace Mansion, beach front walking, biking and jogging paths, world class events like the Wine and Food Festival, as well as the fabulous shops of Lincoln Road Mall. ... more less
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