We´ve stayed here last week for 7 nights and totally loved it! We´ve been upgraded since we stayed for a week and had a wonderfull room, very spacious!
The staff is all wonderfull and very helpfull. The hotel offers free wifi, free phonecalls, beachtowels, bikes etc..
We defenitely go back next year! Thank you all for the great service!

Rooms were neat. But my nightmare came just before I went to check out. The night I checked in they took the whole amount of my stay on my credit card and was never told there was going to be any holds on my card. Was out over $640.00 and could not pay any bills. This also happened to my friend that stayed in another room and her charges were more than mine. Was difficult to get hold of a manager to get cleared up and no one really wanted to help. Was hung up on a few times and they said they were to busy. They are great when you are in person but on the phone terrible service.

We stayed in 2 penthouses, locked valuables in safe, went to dinner, got sick that night & next morning left & forgot valuables. When we called to tell them they totally ignored our pleas to check the safe, would not return phone calls, finally told us the things in safe were not there. What good is a safe if they go into it & take your things??? Would NEVER stay here or recommend anyone to do so either. It was a scam at my expense! We also ordered 2 drinks at the bar for a mere $42, what a rip-off!

I stayed at this hotel for one night after taking a cruise. From the cruise port the taxi was about $30. The hotel is right across the road from the beach and right in the heart of south beach. The hotel is actually quite nice. The rooms are furnished nicely and are very modern. There is free wi-fi and also free local and international calls included as well. I was initially assigned I believe room 215 which is right next to the elevator. If you are a light sleeper I highly recommend against this room as you will hear and feel the elevator vibrate every time it's in use. Eventually, we got moved to another room after complaining to the front desk staff about the room. It took quite the effort to get us moved but eventually we got a room on the other side which had much better sound proofing. If you're planning on going partying all night then the noise around the area won't be an issue. If you normally go to bed early and want a good nights sleep I would suggest you not stay at one of the hotels on ocean drive because the music goes on till quite late.

There is a nice small pool overlooking the beach. It's a nice place to chill out for the day if you don't want to go to the beach. This is where I have my second complaint. They ran out of towels at the pool which is normally no big deal. I had asked one of the staff if they could get more towels. We waited and waited and then asked another person who said they would be on their way and still no one. We waited some more and then I walked down to reception about it and again they said they will send someone. At this point it's been a good 45 minutes and then someone else walked by and I asked again and finally got this last person to bring some towels. For a hotel trying to market themselves as a 4-5 star boutique hotel they need to make sure their service levels are more consistent and polished. If you're going to say you're sending someone send someone!

This hotel has the hard specs of being a great hotel... if I didn't have all these service issues I would have given them a 4/5.