My husband and I rented this unit on July 6-10, 2011. We arrived at 2:30 pm (in the rain) and did not find the key in the lockbox as was told by the rental agent. Someone was "kind" enought to let us in the building and I took a chance, went up to the unit and found the cleaning lady vacuuming. She advised that she would need a few minutes to finish up cleaning. We did not have a problem with that; 15 minutes later she came out with garbage and gave us the keys to the unit.
Upon entering the unit we realized that she did not leave with any linen e.g., sheets, blankets, towels, etc (the unit does not have a washer/dryer) and began to wonder if the linen was changed. This left us with an uneasy feeling all weekend and my husband refused to sleep on the bed or use the towels in the unit. We went in search of a Target or Walmart to purchase linen for the unit.
In addition, the pots, pans, dishes, glassware did not look usable. We went out and purchased Lysol and disposable cups. We did/could not cook in the unit which was part of the benefit of renting an apartment vs a hotel room.
The bathroom had toothpaste on the wall and just a general sense of un cleanliness. My husband used a paper towel to wipe the shower floor and came away with the paper towel being black, e.g., back to Walgreens for shower shoes.
We have rented apts in Paris, FR, Montreal, QC, Key West, FL, Martha’s Vineyard, MA as well as other parts of the world and have never felt as disgusted with the cleanliness of any apartment in the past.
In general, the apartment could benefit from a good scrubbing and a couple hundred dollars to replace kitchen items, worn towels, and add a second (or third) set of sheets/blanket. These are things that you can’t see in pictures.
I took for granted that the apartment would be "clean", especially because an $85 cleaning fee is part of fee to rent this unit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jul 27, 2011
This guest was upset from the moment she arrived for her FOUR night stay.
First she arrived early,in the rain,and my housekeeper was still cleaning the apt. The key is left at the agreed (contract) time of 3pm. The only time I heard from her was upon arrival,after that she didn't call me once. Should she had contacted me,or my local housekeeper,all her issues would have been resolved. We leave some cleaning supplies in the apt.no need to go on an "Odyssey" to buy Lysol. Her over dramatization of the events is totally malicious.We would NEVER leave dirty towels or linens and we leave CLEAN linens on the beds,so to say her husband "refused' to sleep on the bed is ridiculous. Why didn't she call me?. Should she had called me I would have sent the cleaning lady to review her issues. There is also a laundry room on that floor,with only four apt.,how could she not see the laundry room?
No one has ever complained about the quality of the cooking utensils,ever,To say they weren't able to cook because they didn't "look" clean,well what else can I say. This review is grossly inaccurate,and not the way we conduct our business.
Unfortunately she had bad weather during her stay,I'm sure this made things worse,I don't control the weather.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.