We went to Carlyle Cafe for dinner as we wanted to do a nice, fancy dinner on our last night at SoBe. As we all know how pushy these hostesses are on the strip, we were pushed to view the menu and we were then seated quickly. Our waitress, Sara introduced herself 3X!!! as she was too busy to pay attention to the people she was serving. It was me, my sister, mother and my 11month son...we each ordered a drink from the drink menu in which no where in the menu listed the size or price of the drinks...so of course, our drinks arrived and each drink is big enough for all three of us to share just one, beside the price of each drink at $29!!! I think is common sense that we each wouldn't be able to finish each drink on our own being so big but of course, why would our waitress be kind enough to explain or suggested that to us as we placed the drink order, maybe because she was thinking that alone would be just about $100 in 3 drinks!!!! we then order the seafood paella and seafood Parrilla as it was presented as the "special" as Sara said…we waited about an hour for our food to arrived, in that time, never did our waitress come to our table to see if we needed anything else or to at least let us know about our food. Once our food arrived, the food wasn't too bad! But again, our waitress did not come back to check up on us as we waited, and waited to boxed the rest of the food and get the check. by now my child was getting cranky from waiting and from the cigar smell from one of the table next to us but the wasn't the worst part of the bad experience we had at this restaurant...ready?? As we continue to wait for the check...TWO BIG ROACHES starting crawling on our table!!!!! we couldn't believe what was happening, so immediately I grabbed my baby and left the table! as I explained to the waiter that was near us that we were moving inside the restaurant due to the roaches on our table, all he said was "oh okay, yeah you can go inside" without a concerned or surprised face expression as this is a constant thing with them, he did not seem to see the problem with it! Both waiter and waitress knew about what we just experienced and not once did we get an apology. Our bill was about $300 and which we paid, including the 18% gratuity they tagged on!! This is was the worst experience we had ever had!!! I would never recommend this nasty, dirty, worst customer service restaurant to anyone! But by reading the reviews after it’s obvious that they had the reputation of one of the worst restaurants on the strip, guess we should have check reviews before eating here! DO NOT MAKE THE SAME MISTAKE WE DID AND DO NOT EAT HERE!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.