Fantastic customer service. Arrived early about 10 am after a cruise. They let us have our room right away. Then we had an evening flight and they let us stay late in our room to enjoy the pool and be able to take a shower before we left.
The pool area on the roof was so relaxing and the staff would bring drinks and cool washcloths and set up the umbrella. They think of everything and even provide suntan lotion and ice water in a large pitcher. The music by the pool on the roof was so relaxing. We even splurged and got a massage there.
The bar on the roof has the greatest servers. It is a quick walk to the ocean.
The only challenge is to figure out the light switch in the room.