Some minor improvements and this place can be a true "Dream"!
What needs to be fixed:
_ rooms: the bathroom door is see-through! Even if you travel with your spouse/husband/partner or significant other a minimum of privacy can be enjoyed. Maybe a frosted glass would be more adequate!
_sawgrass outlet shuttle service:
A good thing to have but the hotel needs to establish a true customer relationship partnership with this shuttle service. The shuttle first stopped in front of the hotel without opening the doors, then another bus came 30 min late. The driver did not apologize and seemed more than surprised when we informed him that he was expected at 11:45 and not 12:15. FYI: 11:45 was the pick up time given by the concierge of the hotel! On the way back the driver pick us up late at the outlets and made a detour with no what so ever warning. When talking to the driver at the end in order to express our not complete satisfaction, he was rude disrespectfull and lacked customer relationship knowledge!!!
_housekeeping left the door of our room open after cleaning the room! When complained about it the hotel did not apologize thus we don't know if the housekeeping has been informed of this potentially important incident! Thank god nothing was missing!
_toilet flushing system is not reliable, should you wash them to hard the elastic band in the toilet will make a screeching noise all night!
_NO CORKSCREW In the entire hotel after 10:00pm not even in room service. We received a complimentary bottle in our room but because of the missing corkscrew we had to wait at least a half an hour before being able to toast! However I admit that the staff did everything they could (get a corkscrew from the bar next door!) to get one!!
The employees are professional, polite and went several times for the extra mile to meet our expectations and even go beyond! Special note to T. English!!! He's a keeper!!!!
The rest is just a dream
- Also Known As:
- Dream South Beach Hotel Miami Beach
- Dream South Beach Hotel
- Official Description (provided by the hotel):
- Dream is a fashionable Art Deco-inspired paradise located in the heart of South Beach. Our hotel is surrounded by stylish boutiques, the hottest clubs and is just 50 yards from pristine white sand beaches. Right next door is another fashionable address, Villa by Barton G., once known as the famed Versace Mansion Casa Casuarina.Art Deco style meets French Moroccan chic at our South Beach luxury hotel, boasting 108 guestrooms and suites designed by Michael Czysz with modern amenities such as large flat screen TVs, high-speed Wi-Fi, fully-stocked minibars, Etro bath amenities and much more. While here, be immersed in late 70’s poolside glamour at our rooftop pool and lounge, indulge in Northern Italian fare at Serafina Dream South Beach, slip into ecstasy with a relaxing spa treatment at Shala Spa, and enjoy an atmosphere that is both cosmopolitan and comfortable. ... more less
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