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“Boutique Hotel in South Beach” 5 of 5 stars
Review of Prime Hotel

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Prime Hotel
4.0 of 5 Boutique Hotel   |   100 Ocean Drive, Miami Beach, FL 33139 (South Pointe)   |  
Hotel amenities
Ranked #112 of 201 hotels in Miami Beach
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Boutique Hotel in South Beach”
5 of 5 stars Reviewed July 8, 2013 via mobile

We stayed based on positive reviews in Trip Advisor. It is above the Prime restaurant. The entry is on First Street with a small front desk to check in without having to navigate through all the tables if you enter on Ocean Drive. The desk is available 24 hours. Staff is friendly and attentive. Room service is available from their affiliated restaurants. The rooms are sleek and have great design touches.

The balcony rooms give a great perspective on the lively street scene. The roof top mini pool and cabanas are a great oasis. It was also a great spot to view the fireworks. Rooms are well insulated and you can shut out the exterior noise. Interior noise from the hallway can be annoying when the club crowd returns at 4:00 am. It was 4th of July so there was a party crowd. The location is great. We really enjoyed our stay and highly recommend.

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Danish first
  • English first
  • Italian first
  • Portuguese first
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English first
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 14, 2013 via mobile

I don't know why I keep giving this group any business. I have had two bad experiences at their restaurants before, but my wife wanted to stay at the hotel for this past Valentine's weekend. Let me be clear, the staff at the hotel and restaurant are great - the management is terrible and doesn't not understand customer service. This is how my weekend unfolded:

* I checked in and a hold was put on my credit card for more than double the room rate on my reservation. After inquiring, the hotel told me that my room rate was wrong in my reservation, even after providing an order confirmation from their own website, I had to prod them to honor it. I took over a week for the hold to be released from my card.
* Next experience was with their terrible valet - the evening after Valentines day I was taking my wife out for our anniversary. It took AN HOUR for the valet to pull up my car. And when they finally pulled it up, the attendant said "Oh well, it happens sometimes". The valet never was faster than 25 minutes, even when it was not busy.
* I asked for the manager Shannon to call me to speak to her about the valet. I called and left her voicemails that weren't returned. I tried to speak with her on checkout (I didn't want to pay the 35 dollar valet fee) - and she dodged me. I tried calling her after my stay with no response. Shannon - as hotel manager your customer service is terrible.

I will never give this group a dime again.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 11, 2013

the hotel was very impressionable. the rooms and fixtures would remind you of living in france. the location was so close to the beach. the shops and restaurants were in walking distance. there is so much you can choose from morning noon or night for dining. there are so many clubs. we were walking down the sidewalk and into live entertainment that was free. the hotel is on the bus line if you choose to visit the museaums or shopping malls. hotels on washington,collins, and i forgot the other street.

Room Tip: use the second floor or third.
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Aventura, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 25, 2012

This hotel is on top of one of miami beachs top restaurants. the hotel is very small but the rooms are spacius. Ask for a room with a balcony. There is a mini pool on the roof and the staff is very friendly. All one of them. Right acros from beach.

Room Tip: go for the suite
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed May 11, 2012

I stayed at the Prime hotel on May 2012. The hotel is actually a part of a very cool restaurant (actually two additional affiliated restaurants across the street) and Bar downstairs (if you are checking in during the evening, you might get confused as you enter the packed restaurant). The rooms are quiet and are not influenced by the noise downstairs. Mid size room, Very comfy bed (wide but not long), great shower. Small but nice open pool on the roof. Great staff and very good service. No breakfast option in the hotel or affiliated restaurants but there is a Starbucks across the street. Nice location in the southern part of Miami Beach (away from the crowds), second line to the ocean.
Bottom line - If you are looking for a different (for a single or a couple but not family with kids) stay in Miami Beach this is your place. If not, choose the Marriott across the street. I made my booking through the hotel website.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed April 30, 2012

I suppose that if you definition of "hotel" is a room and and daily cleaning, then this place can be called a hotel. Everything else about this place is not a hotel.

The front desk is about 5 feet long and it is part of a restaurant dining room. Very confusing just finding it. Their are no bellmen, no belldesk, no valet, no parking, no consierge, no gym/exersize room, and practically no service. I don't remember any other time in my life where the front entrance of a hotel was not obvious. The elevator to the rooms is wedged between a restaurant bar and a kitchen. It is not that pleasant to get through there when the restaurant is operational. This restaurant is very popular and very busy, so the noise level in and around the hotel until 1AM, is staggering. Great people watching if you're interested in seeing the "in crowd" and a highly disproportionate share of Lamborghini's and Ferrari's perhaps anywhere this side of Dubai.

The rooms are new and modern. The beds are comfortable and the deco style, if you like that, is sparse but kinda hip - in a very "white" sort of a way. However, there is an abundance of technology overload and technology just for the sake of technology. Using the coffee maker, the lights, the heating/AC, and TV are all significant challenges ( inever managed to operate the phone or the coffee maker in a two night stay). This place must have been designed by a geek that does not understand the customer. I've worked my entire life in the consumer electronics business and my own home is fully loaded with electronics well beyond any norm. I've traveled for all of my business life and have stayed in countless hotel rooms around the planet. This is by far the worste use of technology I have seen in a new and modern place.

I paid $250/night at the end of April and think this was a rip-off by at least $100/night. If you like the people watching and want to be at this end of Ocean blvd, then try the Hilton or Marriott across the street. When I booked, they were a bit out of reach for my budget (over $400/night) but if you can get a decent price, do not even think about staying in this place.

  • Stayed April 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metuchen, New Jersey, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 18, 2012

This is the first time I have ever stayed at a boutique hotel and my first impression was not the greatest. When I arrived at the hotel it was dinner time and I soon discovered there is no lobby or real front desk to this place. The bottom floor of the hotel is a restaurant where they have a desk at which you can check-in. I was a little taken back by this because I had been traveling for hours and when I walked into this very crowded restaurant to check-in with my big suitcase it was a bit awkward. I can handle crowds and deal with chaos- I work in New York City so I know what it's like but this was just not my style. I am used to staying in a place that you clearly know is a hotel and when you walk in you know where to go.

Aside from my initial check-in experience the staff seemed very friendly and nice but often times when you went down to the "front desk" during the morning/day it was difficult to get someone to help. For breakfast they have a sister restaurant to Prime around the corner called Big Pink's. My boyfriend and I ate there three mornings in a row for breakfast, it was great! When we did speak to the girl at the front desk she suggested Big Pink's. When the front desk staff was there they were very nice.

The room itself was clean- a bit small compared to hotel rooms I am used to. The bed was very nice and super comfortable and the bathroom was very modern and cool but the anti-fog mirrors were not very anti-fog and the lighting was weird. The TV and stereo system were a pain to work though. We would try and turn the stereo off and lose sound on the TV, it was just a nightmare. We are also both pretty tech savvy but still had trouble with this. The sound on the TV would also randomly cut out. Also our floor had some sort of weird film on it that I did not like to be barefoot on and the closet mirror was very filthy.

Overall I feel like this hotel was just kind of annoying. I would stay here again only because aside from the filthy mirror it was clean and that is a number one priority for me when it comes to hotel stays.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Prime Hotel

Address: 100 Ocean Drive, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach > South Pointe
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #112 of 201 hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Prime Hotel 4*
Reservation Options:
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