I was very excited to go to this spa after getting a deal for a manicure and pedicure on Gilt. However, from the moment we tried to book an appointment, the experience took a turn for the worst. We had to fight with the spa just to be able to have 2 people to get manicures at the same time.
On the day of, the girl doing my manicure was initially very unfriendly and seemed unhappy. The manicurist working on my friend made her feel terribly guilty for arriving a few minutes late, and she was very slow and inefficient. The girls did a decent job of painting our nails, but left paint splatters on our skin and did horrible jobs shaping our nails. To add to it, the tools they used seemed somewhat infective, and the girl doing my friend's nails had to keep borrowing the equipment my girl was using on me bc her tools were not working.
The color selection was also fairly poor, with three baskets holding the colors, rather than them being up for display on the wall like most places do for easy viewing. Another thing I noticed was that the base coat that the girl used on me was cloudy. It definitely did not seem like the cleanest of places, especially for such a "high class" spa. The hotel is being renovated, so it's currently very difficult to get to and quite messy, but the staff is apparently not treated well either. Would definitely not recommend going there to anyone, and I know I'll never go back there either.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.