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Townhouse Hotel: Traveler Reviews

3.0 of 5
150 20th Street, Miami Beach, FL 33139
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78%
Ranked #59 of 199 hotels in Miami Beach
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607 reviews from our community

Traveler rating
    183
    269
    90
    39
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Families
42
 
Couples
265
 
Solo
29
 
Business
28
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Michigan
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“TownHouse gets the important things right”
4 of 5 stars Reviewed January 31, 2013

We used TripAdvisor reviews in making our decision to book a night at the TownHouse hotel in Miami. This place gets most important aspects of a hotel stay right. The service is prompt and courteous, valet and bellhops are efficient, and the lobby, rooms and halls are very clean.

Visitors should know that the rooms are very minimalist and don't have a lot of space if you have lots of luggage or (as someone else pointed out) need a counter in the bathroom for makeup, shaving or hair products. If you are used to standard Holiday Inn accomodations you will be suprised.

You'll also be surprised to find that the exercise facilities consist of a stationary bicycle at the end of the hall.

It took us a little bit of doing to figure out how to operate the light over our bed. We eventually found a short in the cord, and when we called the front desk we received prompt attention. The lights are not very bright in the room and it would have been nice to have one or two more of them. The bed did not look like it would be very comfortable, but it was better than many hotel beds.

The location is very good. If you walk to the right out the front door you're just a few steps from Miami Beach. If you walk to the left, you're just a few steps to Collins Avenue, which has lots of stores and some eateries.

The breakfast was described as French. The front desk clerk started to call it a continental breakfast and stopped and corrected himself. I wasn't sure why he did that (aren't they the same?), but Vive la différence! I've never had espresso at a hotel breakfast, which made me very happy. There was crusty bread and croissants and some very nice muffins. There were also hard boiled eggs. The nutella on the tables was a nice surprise, too. If you are the kind of person who likes to start the day with a big bacon-and-eggs spread you might be disappointed, but if you just like some good fare to get your engine running (like I do), you'll be all set.

The bikes that are available for guest use is a nice idea. We would have borrowed them if it had not been raining the day we were there.

All in all, if you really want to experience Miami and Miami Beach, the TownHouse offers a good location, good price and clean place to sleep.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask Bee_and_El about Townhouse Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Fantastic!”
5 of 5 stars Reviewed January 28, 2013

Currently staying here for 8 nights while on holiday in Miami. It's in the perfect location, just yards away from the beach & on Collins Avenue next to plenty of shops & restaurants. The value is perfect for those not wishing to spend a fortune but still stay in a lovely hotel in a top location. The rooftop terrace is great for sunbathing & relaxing. Couldn't recommend more :)

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Meh for price and just ok location”
3 of 5 stars Reviewed January 26, 2013

The rooms are minimalist which is actually fine but in reality there is literally no place to put your makeup on or do your hair. Also they give u two towels exactly and no bath mat, so one towel...and one day there were 0 towels when I can't back...no apologies from them or anything. The staff was really nice other than that.

Location is right on beach (2 min walk) which is great but it's not on the party of south beach with the bars and restaurants (those are on the lower street numbers, 14 and below.)

For half the price I could have gotten a lot better i think.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Ask mellanie_13 about Townhouse Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colleentownhouse, Manager at Townhouse Hotel, responded to this review
January 28, 2013
Hi Mellanie,

I am so sorry to hear about the Towel situation in your room. We are very maticulous in our service here at Townhouse so it is dissapointing to hear that this was overlooked. We appreciate all feedback and do our very best to try and improve in areas where need to be.
I am sorry for any inconvenience this may have caused you.
Please don't hesitate to contact me here at the hotel if you should ever decide to come back to South Beach/Townhouse and I will make sure that you are taken care of.
I do hope you accept our apologies as we do take complaints about our service very seriously.
Have a wonderful day.
Colleen Graham
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
“Do I have to rate it?”
3 of 5 stars Reviewed January 26, 2013

Would you have someone who doesn't like coffee rate different brands? Having tried the townhouse I really don't like the "minimalist" design. Others may like it but it felt like a jail cell to me. I'm going to some positives and negatives and give the property as a whole and "average" you can make your own decision.s

Positives,
1-Price
2-Location- there is one building between you and the baech, the back of the Shore Club.. The location is on the North end of S. Beach.
3-Front Desk was helpfull.
4-Breakfast was fine, simple but fine.
5-The roof top is nice, but is kind of wasted. I believe thay have a bar two nights a week but it was empty when we were there. We understand that they may be putting in a pool and hot tub which would be a great addition.
6-There was a promotion (find it on TA) of free bike rental if you book direct. We rode all the way to the port and it was a great way to see SoBe. However they only have 4 bikes, so you can't always get one when you want.

Negatives
1-Rooms, I just don't like the concept. The outside of the window was dirty (and I don't know how they would wash them as it overlooked the building next doors roof.The verticals in the book were broken. The bath was fine and the mini frig was very cold.
2-Their section of the beach is not directly behind the hotel but down about a block. Many hotels had free ice water for their guest. Ours had to be bought.

Overall,

We weren't all that impressed with SoBe and doubt if we would go back, if we did would stay at another property. One with more traditional roooms and that had a pool.

Room Tip: We were on the south side which overlooks the roof next door, The north side would overlook the str...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colleentownhouse, Manager at Townhouse Hotel, responded to this review
January 28, 2013
I am so sorry to hear there were some things you did not like here at the Townhouse. We are happy you recognized the pros of location,price point and breakfast.

We do realize there are alot of choices here in South Beach and there is a hotel for everyone. We are sorry our minimalistic decor did not fit your needs.

The Townhouse values our customer reviews and wished we could have met your needs and expectations.

Hotel Management
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Montreal, Quebec, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Awesome location, great penthouse!”
5 of 5 stars Reviewed January 21, 2013

Thank you to the great folks at Townhouse for a great time, and a very special thank you to Rafael. The staff here is very attentive to guests' needs and the hotel is a guaranteed comfortable, stylish stay. Have stayed in other Ocean/Collins hotels and many of the rooms are not as advertised. Townhouse was a pleasant surprise.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask 974Dax about Townhouse Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colleentownhouse, Manager at Townhouse Hotel, responded to this review
January 29, 2013
Thank you so much for the kind words. It means alot to us as we really strive to give excellent service. We like guests to feel like Townhouse is there Home away from Home. Please come back and see us and let me know if you ever need to book in the future.

Warm regards,
Hotel Management
Report response as inappropriate
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Additional Information about Townhouse Hotel

Also Known As:
Townhouse Hotel Miami Beach
Townhouse Miami Beach
Townhouse Miami
Address: 150 20th Street, Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar/Lounge Beach Fitness Center Free Breakfast Free High-Speed Internet Restaurant Room Service Wheelchair access
Hotel Style:
#16 Best Value Hotels in Miami Beach
#46 On the Beach Hotels in Miami Beach
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Best Kept Secret on The BeachConceived as a cool, fun and fresh retreat by owner Jonathan Morr, Townhouse offers a playful combination of modern design and old-fashioned comfort. Situated in the midst of South Beach and only steps away from the ocean, Townhouse provides guestswith a sleek and sexy hideaway for a weekend getaway or long retreat.Townhouse features 69 rooms affering fresh-cleanexciting design. The hotel offers free WI-Fi and complimentary breakfast served daily in the Pantry.The outdoor rooftop terrace offers a luxurious-yet simple design. At night the rooftop transforms into a lounge-sushi bar. ... more   less 
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