I travel to South Beach every year- Memorial Day weekend. I booked a hotel with Hotel Ocean for 3 days, 6 months in advance and was completely disappointed from the start. This hotel has absolutely no customer service, no ethics, and no regard for travelers. 1. This hotel was triple booked and sent me and companions to another hotel. 2. We ended up staying at a better hotel- The Dream Hotel(awesome), but after a one day stay on our 3 day trip, Hotel Ocean insisted we pack up of bags a walk to their hotel. One room had opened up and they refused to pay The Dream Hotel the money they took from us. Totally unprofessional 3. They tried to put 4 adult women in a one bed suite. Once we protest, only 2 of the 4 were allowed to continue to stay at The Dream Hotel, the hotel that took us in. 3. This Hotel Ocean had no compassion, no sympathy what so ever. I have never encounter such disrespect from a Hotel. Please heed this warning- DO NOT BOOK WITH THIS HOTEL.