My husband I and just returned form an impromptu getaway at Miami Beach yesterday. My husband booked this trip on impulse using a package deal and we were originally going to stay at a different hotel. When we arrived at the other place it was not what we were expecting so we left. At 1am, we were calling around to different local hotels to check pricing and availability. Michelle at the front desk of Sense answered the phone, gave us a rate that was reasonable and quickly checked us in.
First impression was CLEAN! This hotel does not have a speck of dirt or grime any where. It is obvious that the staff takes pride in keeping the hotel clean and tidy. The rooms are spacious and welcoming. We did not have an ocean view, but really it did not matter as the beach is less than a block away. The bar and restaurant are exceptional. Mojitos are great!
Every interaction with the staff was professional and courteous. From the front desk personal to housekeeping.
On the morning of our departure, my husband left his cellphone in the cab on the way to the air port. I called back to the Sense, Michelle answered and was prompt and attentive to my needing the cab company's number. She even went so far as to call them for me and call me back with an update. This was above and beyond.
I recommend the Sense to anyone coming to Miami.