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“Quiet, nicely decorated hotel with a great rooftop, but no real ocean view rooms” 3 of 5 stars
Review of Sense Beach House

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Sense Beach House
3.5 of 5 Boutique Hotel   |   400 Ocean Drive, Miami Beach, FL 33139   |  
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Hotel amenities
Ranked #43 of 206 Hotels in Miami Beach
Certificate of Excellence
New York City, New York
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Quiet, nicely decorated hotel with a great rooftop, but no real ocean view rooms”
3 of 5 stars Reviewed March 31, 2014

First the good - the hotel is at the quieter end of SouthBeach. It is really nicely decorated. It is a block from the beach and they have beach chairs you can borrow. The bartenders and waitstaff at the little restaurant are very good and the dinner at the restaurant is excellent (brunch a bit less so - for example the toast wasn't toasted). The beds are very comfortable. There is a truly lovely rooftop with a plunge pool which is very nice to hang out at. Now the bad. NONE of the rooms have a full or true partial ocean view as advertised. The home page says "ocean view" but the bookings page offers only partial ocean view. The hotel actually faces a much larger building across the street.To see a sliver of the ocean, we would need to go out in our tiny deck and crane our necks around a palm tree. Do not pay extra for a partial ocean view, although if you choose to, request a corner room where you are more likely able to see a sliver of the ocean between the buildings. The rooftop deck has the actual partial ocean view, and, again, it's very nice. Second, for $670+ / night hotel, things should have been a bit less quirky. Our room had gunk on the bathroom light switch that I had to rub off (eew) - I think it was residue from tape which had then gotten dirty with heaven knows what (again, eew) - and the glass bathroom counter was cracked although not all the way through. The guy at reception/concierge was defensive when I indicated that I was not comfortable with him making color copies of my AmEx AND driver’s license, which is a great path to identity theft, and totally unnecessary. And when we picked up our car, it was left double-parked in the center of the street and unattended for us to run out to and move before it got ticketed or towed. Coincidentally we'd just gotten a text that our flight was canceled at that moment, and, when that concierge guy heard that, rather than try to be helpful, he just said well, you'd better go out and find a parking spot for your car (knowing full well that's impossible in SoBe on a Saturday), as opposed to any suggestion where we might find a parking spot or even an offer of assistance as we dragged our luggage to the car ourselves while frantically trying to book a new flight. Again, in a $300/night hotel, sure. In a $670/night hotel, I expect better service. So we continued our frantic call to the airline while sitting near a driveway and got the hell out of Dodge. Minus one star for false advertising and unhelpful reception. But if you really like a pretty and mellow rooftop deck and are willing to pay a premium, add a star.

Room Tip: Pick a corner room, but don't pay additional for a partial ocean view over a regular room.
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  • Stayed March 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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442 reviews from our community

Traveler rating
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    29
    15
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • English first
  • French first
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English first
Bellagio, Italy
1 review
5 of 5 stars Reviewed March 6, 2014

nice place and great people (ask for Miss LINDA, albanian du charme !)
also the restaurant is pleasant (breakfast and dinner OK)
you can run the beach early in the morning and have a great swim in Atlantic Ocean
.....what's more ?!
Try this experience and never forget :-)

Room Tip: partial ocean view (around number 14)
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 2, 2014

We chose this hotel for our romantic getaway weekend with my husband, and it was an amazing home away from home! So close to the beach - just what the doctor ordered - and the room was inviting and cozy. Very clean, nicely decorated. We enjoyed the dinner at their restaurant downstairs as well. The French guy Cirille was extremely friendly, helpful and funny, and the guy who took over the night shift was quite hospitable and amicable too. Overall, a wonderful experience, the only downside was the hefty price tag.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed February 16, 2014

This hotel is not on the beach but very close (2 min walk). I stayed there for a day to check out South Beach and I was very satisfied with their service. Their restaurant downstairs was very cool with outdoor tables close to the sidewalk. My room was very spacious and the bed was excellent. I got a room on the 2nd floor (room #3) and they told me that It was ocean view - oh well, it was 98% street and 2% ocean view:) so don't get your hopes up if they say 'ocean view'.

Again, their courteous staff and easy access to most restaurants and other venues made me very happy. Very good value for your money.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed February 10, 2014

nice hotel and the rooms were spacious but the service was not that great. we arrived early at the hotel and left our luggage with them till our room was ready. we left our number but never received a call. we ca me back to the hotel at 2:30 and waited for 10 minutes and our room was ready. The only issue is that there was nobody to help us with our luggage. it was the same issue the next morning. we took our own luggage and loaded it into the taxi ourselves. we also found that the roof pool area had not been cleaned from the previous day. Not very appealing...not worth the extra money

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zürich
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed February 10, 2014

This is a very nice hotel, beautiful rooms and great location.

However, be prepared to put up with an awful and unfriendly attitude from the staff. Also, they charge an extra service fee and 29$ per day for the parking. The first night we were here the wifi did not work.

Stayed February 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ottawa
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed January 29, 2014

I was very much looking forward to my Sense Beach House experience while attending a course in Miami but unfortunately a serious flu virus has prevented me from travelling.. I contacted the hotel 24 hours in advance of my reservation and explained that I could not attempt international travel. Regardless of my explanation, the hotel (and manager) would not refund the first night's room
Charge of almost $400. Their policy requires 72 hours notice..period. They would not even credit the fee, or part of, to a future reservation..

I will be rebooking the course in Miami but I will certainly not be reserving at the Sense Beach House. In these days of uncertain air travel, flu season, and unforeseen weather, there are always risks of delays. It is unfortunate that such a highly regarded hotel would chose to adhere to such an inflexible policy.

Stayed January 2014, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sense Beach House

Address: 400 Ocean Drive, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sense Beach House 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
Sense Beach House is just steps from the beach, offering a personalized and casually sophisticated vacation getaway. The hotel offers 18 modern rooms, a rooftop pool and lounge area with ocean and skyline views and indoor/outdoor restaurant, The Local House. Perfectly situated on the southern end of South Beach, in the chic SoFi neighborhood, Sense Beach House provides what South Beach has been missing – a true beach escape. ... more   less 
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Also Known As:
Sense South Beach Miami

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