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“nice rooms but service not that great” 3 of 5 stars
Review of Sense Beach House

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Sense Beach House
3.5 of 5 Boutique Hotel   |   400 Ocean Drive, Miami Beach, FL 33139   |  
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Hotel amenities
Ranked #25 of 205 Hotels in Miami Beach
Certificate of Excellence 2014
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“nice rooms but service not that great”
3 of 5 stars Reviewed February 10, 2014

nice hotel and the rooms were spacious but the service was not that great. we arrived early at the hotel and left our luggage with them till our room was ready. we left our number but never received a call. we ca me back to the hotel at 2:30 and waited for 10 minutes and our room was ready. The only issue is that there was nobody to help us with our luggage. it was the same issue the next morning. we took our own luggage and loaded it into the taxi ourselves. we also found that the roof pool area had not been cleaned from the previous day. Not very appealing...not worth the extra money

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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426 reviews from our community

Traveler rating
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    29
    15
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Zürich
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 10, 2014

This is a very nice hotel, beautiful rooms and great location.

However, be prepared to put up with an awful and unfriendly attitude from the staff. Also, they charge an extra service fee and 29$ per day for the parking. The first night we were here the wifi did not work.

Stayed February 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ottawa
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 29, 2014

I was very much looking forward to my Sense Beach House experience while attending a course in Miami but unfortunately a serious flu virus has prevented me from travelling.. I contacted the hotel 24 hours in advance of my reservation and explained that I could not attempt international travel. Regardless of my explanation, the hotel (and manager) would not refund the first night's room
Charge of almost $400. Their policy requires 72 hours notice..period. They would not even credit the fee, or part of, to a future reservation..

I will be rebooking the course in Miami but I will certainly not be reserving at the Sense Beach House. In these days of uncertain air travel, flu season, and unforeseen weather, there are always risks of delays. It is unfortunate that such a highly regarded hotel would chose to adhere to such an inflexible policy.

Stayed January 2014, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bologna, Italy
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2014

I would like to write someting about this wonderfull hotel in Miami , even if i've been in Miami last september and october 2013.
This hotel is small but really cute, i booked twice at the same hotel, becouse my husband and i loved a lot our staying, of holiday and business as well. Rooms are clean and confortable, position great , on ocean drive but outside confusion, close to the beach.
people who work there are really really fantastic!
Thanks a lot to Jessie and Chris they are the best! and we love you!
Nicoletta and Ettore (Bologna-Italy)

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 26, 2014

This was my second time staying at the hotel and it did not disappoint. The location is fantastic (1 block from the beach yet a little south of the craziness of the main strip along Ocean Drive). This is a boutique hotel with about 20 rooms and a great roofdeck with pool and lots of space to lounge (and a view of the ocean). The hotel staff and general vibe is very chill, from the laid back restaurant to the access to beach chairs, towels, etc that are available to guests to enjoy the beach. The hotel is more economical than others on the strip but I'd say just as good. You can walk to the fancy hotels for dinner/drinks/entertainment, but it's also close to the southern part of Miami Beach - we loved being a couple blocks from Joe's Stone Crab, the Big Pink and a fantastic smoothie/juice bar. Overall, highly recommend for a Miami Beach getaway - with friends, by yourself or with a significant other.

Room Tip: Third floor - any room with a balcony (on 2nd or 3rd floor) has an ocean view (unless it's one o...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london- Tuscany
Top Contributor
78 reviews 78 reviews
37 hotel reviews
Reviews in 38 cities Reviews in 38 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 25, 2014

Is Always a pleasure to return at Sense Beach house. You really feel home, The rooms are charming and well cleaned, new and spacious bathrooms and shower, great roof pool area, and a very nice and family feeling bar/reception area.
Staff is great and very helpful. I enjoy this place all the times i am In Miami. Parking is available near by or also Valet

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 12, 2014

This is from now on our preferred location in Miami Beach. A bit far in the south, but still in a good location. The beach is just a 2min walk across the street. There are no beach chairs or sunshades from the Hotel neither a real service on the beach (except the beachbags). But that's ok given that the rooms are the biggest we've ever seen in the US for the price and the location, and the bathroom is equally large. Both are very modern and large. The roff-top terrace incl. the pool is stylish as is the new restaurant downstairs. All the rooms have a balcony with a view to the street and the sea. I would recommend the booking a room a bit further away from the main street, but in general the windows are large and relatively good, so the street sound barely comes through. Internet is available and very fast and for free (at least for us, not sure what happened to the other guests that complained about that).
The food in the restaurant and the cocktails are perfect and to some degree unusual if you are not used to the Miami cocktail style.
Service is equally great and relaxed, but not over the top, so if you are used to the usual over the top stuff, you'd probably be disappointed.

Room Tip: A room on the top-floor if available.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sense Beach House

Address: 400 Ocean Drive, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sense Beach House 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
Sense Beach House is just steps from the beach, offering a personalized and casually sophisticated vacation getaway. The hotel offers 18 modern rooms, a rooftop pool and lounge area with ocean and skyline views and indoor/outdoor restaurant, The Local House. Perfectly situated on the southern end of South Beach, in the chic SoFi neighborhood, Sense Beach House provides what South Beach has been missing – a true beach escape. ... more   less 
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Also Known As:
Sense South Beach Miami

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