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“This hotel was more disgusting than a $20 a night motel room” 1 of 5 stars
Review of Lorraine Hotel

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Lorraine Hotel
2.5 of 5 Hotel   |   2601 Collins Avenue, Miami Beach, FL 33140-4798 (Oceanfront)   |  
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Hotel amenities
Ranked #169 of 203 Hotels in Miami Beach
1 review
“This hotel was more disgusting than a $20 a night motel room”
1 of 5 stars Reviewed 4 weeks ago via mobile

From the second I arrived at the front desk I was disappointed. The service was terrible. Very short answers when they would even answer me. The elevator was too small for two people to fit comfortably. It felt like it was about to break. The floors creek with every step and are very worn out. The room I stayed in was nothing like the pictures online. The door had gaps big enough to see through. No in room a/c. The floors were obviously not cleaned in a long time. My sheets had stains on them. The walls and ceilings had stains. Looked like there was mold on the ceiling just painted over. The electrical plug for the microwave was a fire hazard. The shades didn't close all the way and had big holes in them. The tv was actually fine. There was trash in drawers. No towels in the room. Shower barly drains. Shower head sprays everywhere, soaking the entire bathroom. Nothing was ever clean in the room during the stay. They never made the bed. Just pulled the comforter up. Do not stay at this hotel. It is filthy.

  • Stayed November 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, 1 week ago
We are terribly sorry to hear you were so unhappy with your room and we didn't have the opportunity to make it up to you by changing you to another room or perhaps, to a different hotel. We like our customers to be satisfied and we take responsibility for our mistakes. Yet, when we are not made aware there's a problem until the guests have left, there's no much we can do. Please, accept our sincere apologies. We truly wish we had a chance to help you have a better stay.
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244 reviews from our community

Traveler rating
    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Brownsville, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed at the Loraine Hotel and really enjoyed our visit. We had an beautiful view of the ocean. The staff were very friendly and helpful with directions and places to visit. Our room was clean and comfortable. I would stay there again when visiting that area.

Room Tip: Third floor is probably the best for great views.
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  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, 1 week ago
Thank you! We are so glad you enjoyed your stay with us. May 2015 bring happiness and perhaps, another visit to Miami!
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 19, 2014

We stayed October 3rd and 4th. They put us in a room on the second floor with a window that looked down on the dumpster and a wall. Parking is a joke. There is no parking lot and if you happen to find a place to park, do not leave or it'll be after 11:15 PM before you can find a spot in the free parking that is located across the street and a block away. It states it's oceanside, but it fails to mention the apartments that is oceanfront.
You cannot control the temperature of the room, unless you count the ceiling fan that doesn't cool down anything.
The only good thing about this place was the price, but it's more of a hassle than a blessing.

Stayed October 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, 4 weeks ago
We are sorry to hear we didn't meet your expectations. We need to clarify what seems to be a misunderstanding when it comes to parking because: 1) there's no free parking anywhere in South Beach. 2) Most of the hotels in the area don't have their own parking for guests. 3) There's a public inexpensive parking lot a block away from our hotel. Hope this helps other travelers that might get confused after reading the review. Once again, please accept our apologies.
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Montreal, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 16, 2014

It depends on who you are, as a student you would find this place is great for a spring break and you paid only under 50$ per night last summer. The beach is close by and a fast food restaurant is near the corner.
As a thrifty traveler, staying for a night to board a cruise ship it might be OK too.

Otherwise, you would find the place dated and yucky everywhere except the reception. All the fixtures in bathroom and bed are broken here and there, the bath tub is painted over and rusts leaked from under. The floor even though not carpeted was still black after the maid finished mopping. It reminds me of my student life renting from a cheap landlord. There are also occasional music from the electric generator of the nearby condos to entertain you if you are in one of the lucky room
There are no "$$ and good" restaurant around so I settled for ordering deliveries from Lincoln's.
Breakfast is minimal, with occasional banana and small croissants that disappeared as soon as it is restocked (not many times).
You have to pay 32$ for taxi to the cruise terminal and around the same to the airport.
You are also entitled to one time shuttle from/to the airport that also picks up other clients around Collins. I came in the afternoon around 1PM and have to wait to 4:30 for a shuttle.

Nothing exciting on this part of Collins avenue, people will look at you as if you are potential victim if you walked late in the afternoon, better take the boardwalk but not at night.

If you pay cash expect to have half the total as deposit.

I gave 2 stars only because it is near the beach.

Room Tip: Only a handful corner rooms on 2nd and 3rd floor has a small view of the ocean. But on that ocean s...
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  • Stayed August 2014, traveled with family
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, October 27, 2014
Hi! We thank you for your review. We regret you weren't 100% satisfied with our hotel. Yet, some of your comments seem misinformed and make the hotel look at fault when it's not the case. For instance, right next door from our us is Indomania, ranked among the top restaurants in Miami Beach. Also, a block away from us is the more affordable Italian restaurant Cantina 27. On another note, the cost of a taxi fare is not the hotel's decision. We have decided to start offering a free shuttle service from the airport, but many hotels in the area don't! If you do not want to wait until our next shuttle arrives, you can take a taxi for a FLAT rate of $35, one of the many shuttle services that depart from the airport at rates around $21 per person (like Super Shuttle, American Shuttle, Go Shuttle), or if you are on a budget, you can take the public bus that will drop you off across the street from our hotel for $2.60.

Also, we are located in a residential area which makes our streets very safe. Many families live in the condominiums around us. Perhaps you had a bad experience walking down the street and we are sorry that happened.
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Mumbai, Maharashtra, India
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 7, 2014

Out of the many hotels situated in Miami, it was a difficult task to finalize one. But after a search for a few couple of days, I am happy that we selected this hotel. The prime reasons for the selection was the cost and the location. We loved this hotel in every aspect. They even provided us a free upgrade to a room with beach facing balcony (they have very few of these type of rooms), which made the stay even more wonderful. Obviously I would not say it is a perfect hotel, but considering the price that we paid for, I am really more than satisfied with this hotel.

Pros:
- Right next to the Miami Beach (very clean and calm beach)
-Nice, big, clean rooms
-Daily housekeeping
-Hotel provides you beach towels and beach chairs!!!!! :)
-Next to the Metro Bus stop. This bus takes you anywhere in Miami at very basic cost
-Nice service
-Breakfast is nice and filling
-Right below the hotel is a general grocery/deli store

Cons
-The Wifi is weak. It kept on disconnecting in the room.
-Not a con as such, but they are very strict to the checkout times. A night earlier we were told that we could do a late checkout at some additional cost. But the next morning they said it was not possible as all rooms were full. So we had to change our plans at last minute. They have a storage room where they will accommodate your luggage.

I would surely recommend this hotel to fellow travelers who are looking for a pleasant stay in Miami.

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, October 27, 2014
Dear Siddhesh, thank you so much for writing this review. It means a lot to us. We wish you a great life with your lovely wife and hope you visit us again. Maybe for your next anniversary!
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San Juan, Puerto Rico
Top Contributor
55 reviews 55 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed September 22, 2014

My stay here was normal , the hotel have all you need! No luxury! But A confortable bed, a/c , hot water, cable tv, in front of the beach and close to resaturants, boutiques, night life!. With a very friendly staff and very clean rooms. Is a good option for a short stay (3 days) in Miami like me.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, October 6, 2014
Thank you! We are happy to hear you enjoyed your stay. Warm regards from our staff to you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port of Spain, Trinidad
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 12, 2014

I went to this Hotel some many years ago and was much better. The Hotel is old, but mostly clean. Although the cleaning service seems to be very fast and basic. Breakfast is very basic too, so you better go to have breakfast somewhere else. The staff was nice. The location is good, and its probably the relation between price and location which keeps this Hotel working. If you are willing to sacrifice location you can have a much better Hotel for a few more dollars. If you want to be most of the time outside, it might be an option.

Room Tip: They have some rooms that have a little balcony that might be nice.
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  • Stayed May 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, October 6, 2014
Thanks for your review. If you decide to return, make sure to get in touch with us. We will upgrade you to a room with a balcony at no extra charge :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lorraine Hotel

Address: 2601 Collins Avenue, Miami Beach, FL 33140-4798
Phone Number:
Location: United States > Florida > Miami Beach > Oceanfront
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service
Hotel Style:
Ranked #169 of 203 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Lorraine Hotel 2.5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Lorraine Hotel Miami Beach
Lorraine Miami Beach

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