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“Lame” 3 of 5 stars
Review of Lorraine Hotel

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Lorraine Hotel
2.5 of 5 Hotel   |   2601 Collins Avenue, Miami Beach, FL 33140-4798 (Oceanfront)   |  
Hotel amenities
Ranked #167 of 206 Hotels in Miami Beach
2 reviews
“Lame”
3 of 5 stars Reviewed March 20, 2014 via mobile

Little to no amenities. Received call from the front desk stating that there were multiple calls of smoking and room when there was no smoking at all such a hassle a specially with the threat of 250 dollar risk

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, April 20, 2014
Dear guest, the $250 fine is not a threat, it's a consequence that is enforced in any non-smoking hotel in the world. We might be a 2 1/2 star hotel (hence the modest amenities) but we keep our standards high when it comes to respecting the rules. We believe that's something all our guests appreciate. Thanks for your review.
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278 reviews from our community

Traveler rating
    30
    91
    87
    34
    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Key West, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 2, 2014

This is an older hotel that has been updated. It is clean and the décor is modern. The staff is very friendly and helpful, especially Caesar. There was a very upset woman on our floor, about 9pm she was yelling and screaming. Complaining about her husband, about the hotel, she hurt her foot, etc. Caesar came up and she yelled at him! He handled it very professionally and she was quiet after that.
The bed is comfortable and the water in the bath heats up quickly. It is not a bad place to stay if you are use to "city noise" and/or apartments (we heard phone conversations from next door).

Room Tip: If I use this hotel again, I will try the third floor (top) as I would be further from the street no...
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, April 20, 2014
Thank you for your feedback and compliments to Cesar. We are all very fond of him cause he represents the standard of service we want to be recognized for.
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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 1, 2014

This hotel is not what it is advertised to be. You have to lug your baggage up a flight of stairs to get into the hotel. There is no one to help you. I travelled with my sister from Toronto ON for a week in the sun. We paid ahead of time for a deluxe room with two queensize beds. The first night we were there. Feb. 20, 2014, we were put in this room on the main floor with a carpet so disgusting that I did not want to take my shoes off and walk on it. The bathtub had been painted and was corroded and we were not able to wash after travelling. I went to the front desk and was told that the only room available was a room with one bed. We indicated that we had paid a sub fee for a "deluxe" room and this was not it. The desk staff said they could not move us until the next day to a room with two beds that was not disgusting. The room was so bad I checked for bed bugs. The following day we were moved to a new room and. as many have said, this hotel has not had any loving care for many many years and is falling apart. Everything is in poor repair. The bathtubs are painted to look white. It is honestly not clean and not worth the price anyone has paid for a stay there. It is definitely not a 3-3.5 star hotel. The only difference between a deluxe room and a regular room is the inflated price. There is no parking, however, there is a city lot nearby as advertised. They neglected to say it is used by all of the people working construction in the area and the competition for a space is steep. One night we waited 47minutes for a parking space to open to park our rental car. The only redeeming factor is proximity to the beach, however, there are many hotels near the beach. Find one that is pleasure to stay at and miss this one.

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, April 20, 2014
We are terribly sorry that you were not happy with your accommodations. We would like to make clear that we are not a 3-3 1/2 star hotel but a 2 1/2 (as indicated also here on Tripadvisor) We understand your frustration and are not making excuses for it, though. Thanks for your feedback.
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Mitchell, SD
Senior Contributor
37 reviews 37 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 28, 2014

We stayed for 2 nights in between two trips. the first impression is not what you migh hope but the rooms are not bad. They accomodate trips to the beach and is real close. There is a great Italian restaurant a block away that we ate at twice.
The facility is clean but could use a little maintenance. one of the desk clerks was questionable but the next day they were very nice and accomodating. Good place to stay for a night or two in the city close to south beach - this is actually on north beach as south beach really starts about 15th st it appears. We struggled to find an affordable room and this was as close as we could come. There may be better buys on Collins ave to be found.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, March 3, 2014
Thanks for your feedback. I effect, prices for hotels in the area are increasingly high. We, instead, keep our rates fairly low. We provide the basics plus kind, attentive service. The rest (beach, shopping, nightlife, etc) is just a step away!
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Jacksonville, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2013

The best part of the hotel is its close to the beach and very reasonable room rates. i would suggest anyone with budger travel plans book this hotel good service nice breakfast and on best part if close to beach.

Parking is expensive i would suggest to park your car in the public parking building which is at walkable distance.

Room Tip: Very nice and close to beach,
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, September 23, 2013
Thank you very much for your positive review. The parking situation is something many travelers ask us about. As you mention, there is a public parking lot less than a block away from us. The price is $1 per hour from 8AM to 6PM. During the night it’s free, so it would be $10 daily. Cars can be parked there as many hours as needed. Warm regards and we hope you return soon!
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San Diego, CA
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 12, 2013

"Average" isn't necessarily a bad thing. You can catch a metrobus from the airport for $2.35 virtually to the front door. It's reasonably priced, in a quiet area, and a block from the beach. You're along the wooden part of the boardwalk, while the people a few blocks away in crowded South Beach walk on concrete.

The decor is bland. They were doing some painting while I was there, but just more of the same. A few splashes of art deco baby blue and red violet might liven things up. The complimentary breakfast is bland, but filling. There's a free internet computer in the lobby, but it's slow and buggy and cut out altogether while I was trying to write this review the first time.

The staff is helpful. The housekeepers are monolingual Spanish, which might be inconvenient if you don't speak it. The rooms are large, and color coordinated in that same bland way. There are two rooms on the first floor, next to the front desk, that were recently remodeled and don't seem fully equipped. I was put in one, but moved to the second floor after complaining about it. On the second and third floor you are likely to get a view, either of Collins Avenue or the beachfront.

I like this place, though I'm not impressed with how great it is.

Room Tip: Ask for a room on the east (beachfront side). It's quieter than the Collins Avenue side.
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, September 23, 2013
Thanks for your review! The two new rooms on the first floor are now fully equipped. We hope you get a chance to see them on your next visit!
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paris
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 11, 2013

Escaping from a horrible time at work just needed a nice place by the sea on a budget and am typing this from an ocean view room 100m from the sea
Staff really nice and gave me a great room
Free breakfast would not suit an American palate as its croissants and coffee but fine for me
You're right on the boardwalk also

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorrainebeach, Guest Relations Manager at Lorraine Hotel, responded to this review, August 4, 2013
Thank you! We are very glad you chose our hotel, since it was a real pleasure having you as a guest. Hope it happens again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lorraine Hotel

Address: 2601 Collins Avenue, Miami Beach, FL 33140-4798
Location: United States > Florida > Miami Beach > Oceanfront
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service
Hotel Style:
Ranked #167 of 206 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Lorraine Hotel 2.5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Lorraine Hotel Miami Beach
Lorraine Miami Beach

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