I booked this hotel over a month ago for a trip. My trip was canceled; in response I cancelled the hotel via Lorrainehotel.com. I was even given a cancellation number. My reservations was cancelled more than 3 weeks prior to my original check in date. Not only was my credit card still charged, but the customer service I received was horrendous. With all my years of travelling and communicating with people, I have never came across a staff as incompetent such as the staff at Lorraine Hotel (Natalie and Roberto). I was told for over a week that there was no manager on duty. I've never heard such foolishness before. How can a business operate with no manager or supervisor? Not only was my credit card charged without authorization, but I have yet to receive my refund that they allegedly issued. I thank God I did not stay at this hotel and you should reconsider this location as well. Next step, reporting them to BBB. Safe travel and Happy stay at another hotel.
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- Also Known As:
- Lorraine Hotel Miami Beach
- Lorraine Miami Beach