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“DONT USE VALET PARKING!!!!” 3 of 5 stars
Review of Fashionhaus Hotel

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Fashionhaus Hotel
3.5 of 5 Hotel   |   534 Washington Ave, Miami Beach, FL 33139 (Formerly Henry Hotel)   |  
Hotel website
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Hotel amenities
Ranked #110 of 200 hotels in Miami Beach
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“DONT USE VALET PARKING!!!!”
3 of 5 stars Reviewed February 1, 2013

My husband and I visited Fashionhaus, our fist time in Miami and within the space of 2 hours my phone was stolen, I left it in the doc in our hired car and when the valet brought it back it was no where to be found, we already had paid for the Valet asked for a refund and wasnt given a response by the Hotel manager.

As the days went past it was one drama after another with the Valet service, they brought the man who picked our car up into the hotel to show us and for him to say to our faces that he did not steal the phone, it was the most uncomfortable situation I have ever been in, we never accused him directly all we know is that the phone was in the car when it was taken away but when it was brought back it was not, we didnt know what the procedures were for the garage where it was kept, they might have been someone else there who had access to the keys etc.

Then a couple of days later again, the Valet came to the hotel to tell us that he did not steal it, etc, etc, made me feel very unsafe and scared in a place where I was supposed to have fun and let my hair down!!!!!!

I suppose the hotel did all they could, but I dont think it was enough as they should have given me a refund for the service.

The hotel is well situtated, nicely decorated but the bathroom was never cleaned properly, beds were made and towels were changed.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fashionadmin, Manager at Fashionhaus Hotel, responded to this review, April 12, 2013
Thank you for your feedback. We apologize for the inconvenience. Our valet company has served our guests for many years. It is a very well known company in our community with a great prestige. Their rules stipulate that the guest shouldn’t leave any belongings inside their car when it is delivered to them. The main purpose of this regulation is to protect the guest’s belongings during their stay. Sometimes guests leave things inside the car, and the valet’s driver returns them as soon as they find them in the car. This is the policy they follow and each guest has to agree and sign it before receiving the parking services.

On the other hand, the hotel’s personnel acts as an intermediary between the guest and valet service, by ordering the service and managing the pickup and drop off times. Also, in case of any discrepancy between the valet parking company and the guest, our staff could mediate and establish communication and understanding between the guest and the valet service. The hotel is neither responsible nor liable for any situation that may arise.

Again, we apologize for this situation. We appreciate your comments.
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332 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Montevideo
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 26, 2013

I stayed on the FashionHaus on November 2012. The place is nice and clean. Rooms are not huge, but they are OK. The location is fine, although its not where the action really is. For that, you will have to walk a few blocks. Bear in mind that this place is mostly oriented for young people, I did not mind hearing other persons in the hallways laughing or talking, but other people may.

All in all, I believe this is a good value if you don't mind the walking. Personally, I would recommend something closer to Española Way or Ocean Drive, though.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fashionadmin, Manager at Fashionhaus Hotel, responded to this review, March 7, 2013
Thank you for your feedback. It helps us to improve the services we offer. It is a pleasure to know you enjoyed your stay. We look forward to having you here again.
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East Looe, null, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 22, 2013

We found this hotel on Bookings.com.......... I always look at Tripadvisor for the balance on reviews as some other sites are not so impartial....... On reading the reviews we opted for this hotel for its location and price @ £70 per room per night.......one block from ocean drive in Maimi south beach........ I have paid a lot more for crappy rooms in the uk............. The holding deposit of $70 per room per night is a bit rough but if you're not going to trash the room........ You'll be fine. Decor is good and in good order and the beds are comfy..... 42" LG flat screen with cable and free wifi......... Receptionist is very helpful and will sort any issue out herself...... Valet parking at
$28 per day is worth it........ Car park opposit is either $20 per 12 hours or $15 so park for 48 hours and pay $60...... Don't forget that this hotel is on a busy street in a very busy area so don't expect a quiet leafy area......... It is a great base...... Don't eat at Ballini's.........

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fashionadmin, Manager at Fashionhaus Hotel, responded to this review, March 7, 2013
We really thank you for being our guest and for posting your feedback. We are glad that your expectations we met. We look forward to welcoming you home soon!
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Island of Malta, Malta
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 13, 2013

Pro: great location

Cons: very noisy at night with people in hallways and upstairs
Linens and sheets torn and stained
Maid service, forget it.... You will not get it unless you complaint and then it is half done.
Rooms need redecorating, paint in poor condition and bathrooms not clean
Room phones do not work
Tv works only on some channels

All these issues were pointed out during our stay, but it seems the staff don't have much to stay about resolution to these problems

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fashionadmin, Manager at Fashionhaus Hotel, responded to this review, April 12, 2013
We appreciate your feedback. Also, we apologize for the inconveniences. It is our main objective to satisfy our guests’ expectations by keeping a clean and peaceful environment at Fashionhaus Hotel. The room service is rendered on a daily basis unless the guest decides to have privacy. Clean linen is also provided daily.
Regarding the people in hallways and upstairs there is nothing we can do to avoid it. People are visiting Miami Beach on vacations so they are constantly going to the beach, night clubs and other tourist activities.
Again, thank you for your comments. You are always welcome to this place.
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London, United Kingdom
Top Contributor
118 reviews 118 reviews
29 hotel reviews
Reviews in 49 cities Reviews in 49 cities
121 helpful votes 121 helpful votes
2 of 5 stars Reviewed January 4, 2013 via mobile

The reception staff is very pretty and friendly and they do try to accomodate your needs. We had 2 rooms for a week and first checked into king bedrooms at back of property, with bathtub. These were noisy and felt a bit like a bathouse, bleach smell and all... We called reception and they were glad to move us. We then got rooms with double beds and these were far less noisy. This does not mean they were quiet though. The building is what it is, paper thin walls in a busy area.

The phones did not work, some of the tv chanels did not have sound. The rooms were not cleaned properly on any night and sometimes not at all. Although recently renovated it is not aging well.

The valet parking fee is reasonable.

The front desk is cute and there is free internet throughout although connection is choppy.

The best about this hotel is the location and the reasonable price in comparison to other similar hotels in the area.

I do not suppose I will stay here again but we made the best of it and I think is most suitable for young single anx couples or groups of friends wanting to be in sobe without breaking the budget.

Two blocks from the beach and lots of restaurants, nightlife and shopping. You don't even need a car here.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fashionadmin, Manager at Fashionhaus Hotel, responded to this review, April 12, 2013
Thank you for posting your opinion. It is relevant in order to improve the services we offer. We are offering room services on a daily basis, including the towel exchange. It is our pleasure to know that our staff met your expectations. We apologize for the inconveniences we may have caused you. We look forward to having you at Fashionhaus Hotel again.
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Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2013

Fashionhaus Hotel is a clean and safe Miami South Beach location, imaginatively put together with quick access to everything worth seeing and doing. Easy walks to everything from Publix to well-recommended restaurants like Joe's Takeaway and an Italian frequented by Italians - just across the street. Very willing, helpful and friendly front desk women. 25cent local bus service and a $2 bus ride to Miami International airport. The Easy ticket at $5 a day for bus and metro is great for exploring further away Miami Design district and Coconut Walk which are otherwise not as exciting as SoBe or South Beach itself which I would definitely visit again - and stay in the same place!
I, a woman travelling alone, enjoyed the art deco architecture walk/talk, museums, shops, boutiques and cinema and of course restaurants (big up Joe's stone crabs and chablis) on my Christmastime stay. Not to mention that the beach is a hop, skip and a jump away and the sun shone warmly.

Room Tip: No noise problems around the quiet upstairs room requested and given.
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fashionadmin, Manager at Fashionhaus Hotel, responded to this review, February 26, 2013
We really appreciate your feedback. It is a pleasure to know that you enjoyed your vacations. You will be always more than welcome. See you next time!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Battle, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 17, 2012

OK we were warned by reception not to park outside the hotel and use the valet parking but it was a bit expensive - so on Day 2we took a chance. Somehow we didn't get our (4) heads around the sign that said it was a towing away zone at certain times. So we parked and left it there overnight. To be honest we were probably too jet-lagged and ... next morning the car was gone. An expensive lesson learned €300 and a chunk of our holiday time down the drain!

Anyway everything that South Beach has to offer is within walking distance so you don't need a car!

Yes it was a bit noisy, especially in the corridors, there is no bar or dining room, but there are plenty of bars and restaurants around, so didn't find that a problem.

Room Tip: No lift so if you have a lot of luggage, choose the ground floor, although even that has steps from...
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fashionadmin, Manager at Fashionhaus Hotel, responded to this review, December 20, 2012
We appreciate your feedback. We really apologize for the issue with your car. We know how it works in South Beach. For that reason, we always recommend our visitors to use the valet parking service .Your opinion is very important to us. There are some improvements we will make based on your feedback .It is good to know you enjoyed your stay .It was a pleasure to have you at Fashionhaus Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fashionhaus Hotel

Address: 534 Washington Ave, Miami Beach, FL 33139 (Formerly Henry Hotel)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#110 Top resorts Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fashionhaus Hotel 3.5*
Reservation Options:
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Also Known As:
Henry Hotel Miami Beach

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