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“OK STAY” 3 of 5 stars
Review of Ocean Reef Suites

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Ocean Reef Suites
3.0 of 5 Hotel   |   1130 Collins Avenue, Miami Beach, FL 33139   |  
Hotel website
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Hotel amenities
Ranked #154 of 203 Hotels in Miami Beach
Oslo, Norway
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“OK STAY”
3 of 5 stars Reviewed 5 days ago NEW

We were two couples staying there for two nights after finishing a cruise. We were not very impressed by the rooms, but they were ok and the location is great. The little travel agency in the same building was a real gem and helped us with all that we wanted in a nice way.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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393 reviews from our community

Traveler rating
    91
    159
    89
    34
    20
See reviews for
82
156
26
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Olympia, Washington, United States
1 review
5 of 5 stars Reviewed 1 week ago

I was in there a a week ago and the hotel is great and we were looky to met Marcelo M. He did an amazin job and He was so good with my parent for take time to expland so many thing. So we are planing be back soon We hope Marcelo can be still there !!
Carolina del valle

Room Tip: no elevation so old people or with some special need my choose first floor
See more room tips
  • Stayed November 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, 1 week ago
We are glad you enjoy your stay! We work hard to satisfy our guest request. We hope we you choose to stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
1 review
1 of 5 stars Reviewed 1 week ago

My friend and I booked through their website for our two night staybecause of the ideal location. I fully regret that decision. The staff was very unpleasant and rude. Upon arrival the room had a pungent odor that continuously got worse throught our stay. The furniture is extremely cheap and uncomfortable; forget trying to use the pillows. The sheets were such a poor quality that we were able to see the mattress (and all of its stains) right through them. Most concerning however was that they ran my credit card for an unauthorized $100, which was then pending in my account for $213.70. The man who did our check in "forgot" to tell me about the $100 deposit they require. Despite the fact that I did not sign anypaper work for the transaction, he ran it anyway. When I inquired about it the lady at the desk said it wasn't a big deal because it's just a hold and will drop off. I tried to
explain that they had seemingly overrun the card and it was causing issues. She continued to
brush me off and at one point dismissed me saying "Whatever".

Save yourself the headache and hassle. Do NOT stay here.

  • Stayed December 2014, traveled with friends
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, 1 week ago
We are sorry to read that we did not reach your expectations, we hope you give us the opportunity to work with you again, we will made amends to change the opinion you have from your first experience with us. Plus, return guest get 10% discount.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We made the reservation WEEKS beforehand, and when we arrived, they told us we have to go to a different hotel! We wanted this location because of the centralization of the hotel, but the customer services was awful. The customer service representative and the manager failed to meet our needs of staying in the hotel, one in which we made a reservation weeks a head of time, and called the day prior. Turned our trip into a nightmare

Stayed November 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian, Florida
1 review
1 of 5 stars Reviewed 4 weeks ago

I made a direct reservation with Ocean Reef Suites three weeks prior to my arrival. When we got there on Friday afternoon at 4:00 we were informed that our room was not available and we would have to go their sister hotel, Aqua Hotel up the road. They gave no explanation. The front desk clerk was very stressed out and although he was trying to be helpful he was aggravated with us. The manager did not want to speak with us. It was totally unprofessional. We went up to the Aqua Hotel and checked out their rooms and were really bad. No carpet - it was like having a room in your warehouse.

Do not stay at this hotel because when you get to there; there is no guarantee that you will have a room and the last thing you want to do after a travel journey is look for a hotel.

  • Stayed November 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We only stayed for one night and that was enough for us to be honest. The location is the best part of it, close to eveything you need in SoBe. But the staff was not so nice, it was a saturday night and we had no place to park the car to get our luggage out, the electronic keys were not working so we had only one key for the 4 of us and the bathroom was not really clean, the bath curtains had all stains on them. The "sofa bed" was small a not comfortable at all.

  • Stayed November 2014, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vadodara, India
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 3, 2014

My third stay here ... need i say more ... perfect location ... quiet but walking distance to all the fun, activity, shopping, beach, etc ... public parking in 2 blocks away ..... nothing fancy but nothing missing either ....

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Reef Suites

Address: 1130 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #154 of 203 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Reef Suites 3*
Number of rooms: 34
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