DO NOT STAY AT THIS HOTEL!!
Dirty toilet, broken tv, damaged window, locked out of our hotel room for over an hour, long delays in getting car from valet.
We stayed at this hotel in Jan 2013. At first glance things seemed fine - the room was fairly spacious and easily accommodated the 3 of us ladies. But the minute we walked into the bathroom things started going downhill. The toilet & the water in it was a dirty yellow-brown. The TV in the bedroom was broken and the window wouldn't close completely. We brought the deficiencies to the staff, who at first seemed fairly pleasant, but we soon found out the truth. The front-desk informed us that there was nothing they could do to fix any of the deficiencies and that we'd have to "deal" with it throughout our 4 night stay. We asked for a small deduction in the final bill as a sign of good faith but they refused. We asked for & received the manager's email & phone number but was informed that she was on vacation and would not be able to respond until after we left. With no other recourse, we promised to contact the manager.
The second day we were there, when we came back to the room mid-day, our electronic keys wouldn't open the door. We again went down to the front desk and their master electronic key was unable to open the door. We were essentially locked out of our room completely. When we complained to the staff that this was unacceptable, the man at the front desk got very angry with us and said, "There's nothing I can do!" and walked away. After about another 45 mins, a housekeeper finally came up with a physical key & unlocked the door for us.
The third day we were there, we got a phone call around 7 am that our car was waiting. We had not called a car. Apparently, the valet thought that we'd called for our car when in fact someone else had. We found out later that the person who had called for his car was rushing to the airport and ended up waiting almost 1 hour for his car to arrive because of the mix up.
And on the day that we left, we waited over 45 mins to get our car.
Do not stay at this hotel. It may seem worth it given the price, but you really get what you pay for.
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