Another couple along with my wife and I stayed here for 3 nights this past week - mostly based on the reviews from TA. I can honestly say that this was the worst experience I have ever had with a TA hotel that was reviewed so well.
Our friends arrived a few hours before us and when we called them to ask how the hotel was - all they could say was just wait and see for yourself.
We arrived and checked in very quickly and easily and went to our room. At first glance - not bad. A decent sized suite with table, chairs, microwave etc. The nice thing about this room was that there was a tv in the sleeping area and another in the living area.
We went next door to look at our friends room. They specifically requested a room with 2 tv's as the wife has trouble sleeping and watcheds tv - so if the 2nd tv is in the living area it won't wake up her husband.
Their room only had 1 tv although they specifically requested a room with 2. Their ceiling fan had soooo much dust on it that it could not have been cleaned in at least a couple of months. The bathtub was worn and stained and was just dirty. The ceramic tiles in the bath were cracked and disgusting.
On the table was a little candle holder with 3 votive candles in it. This was all burned out and looked like someone had poured curdled milk in it.
Overall their room was something you would find in a rent by the hour motel if anywhere.
We went to the front desk and asked if they could switch rooms. They could but the only room available did not have the 2 tv's she requested so my wife and I took that room and they took our room.
The next morning when we met our friends for breakfast they told us that while the appearance of the room was better - the toilet was not bolted down and the seat was not tightened so when you sat down it would move significantly. When trying to take a shower - the water was either scalding hot or freezing cold. They could not get the valves to mix the water properly.
The room we took on the first floor at first glance was ok. However the shower floor was disgusting and gross- so much so that I wore my flip flops into the shower each day. The shower curtain was filled with soap scum. There was never a bath mat or anything to walk off onto. The room had a very dank smell and the place overall just felt gross.
To their credit, when my friends complained and showed them what their original room looked like (through pictures as the manager did not have the time to take a look at it in person) they were comped one nights stay.
The gentleman that was on the desk over the weekend (Marcel?)was extremely helpful and tried to do the best he could to make our stay pleasant. He is the biggest asset this place has.
I see no need to return to Miami or South Beach but if I did I definitely would not stay here.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Travelocity, HotelTravel.com, Odigeo, TripOnline SA, Priceline, Hotwire and Hotels.com so you can book your Ocean Reef Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.