Overall, this hotel wasn't bad. I spent a lot of time reviewing hotels in the area and it seemed like a decent place in a good location. I would say my initial research proved to be correct. Compared to my "way of living" it was not up to par. However, compared to South Beach's "way of living" it wasn't bad. South Beach is a dirtier place than I am used to. We stayed here two different nights, once before our cruise and once after. The second time around was in a better and larger room, which was also cleaner. The first room was a little dirty and we had to plunge the toilet every time we used it. The second room the towels were dirty and had black hairs on them (my husband and I do not have black hair). Both rooms had dirty pillows and blankets that just felt grimy. The stair railing was literally detached from the wall in one of the buildings and was not safe at all.
However, the staff and customer service were amazing. Both times they got us into our room way before 3 (the check in time). They also held onto our bags while we were waiting for our rooms to be ready so we could wander. Beach towels were provided which was nice as well. Also, the location was amazing. Walking distance to everything! The look of the rooms was nice and the small kitchen was an added bonus. We stayed in the studios both times. The free wifi was also great. If cleaning was more of a focus, I would have rated it better. Cleaner towels, sheets, and pillows would have been nice.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Cheap Tickets, Orbitz, HotelTravel.com, Despegar.com, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Ocean Reef Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.