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“Excellent!!!” 5 of 5 stars
Review of Ocean Reef Suites

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Ocean Reef Suites
3.0 of 5 Hotel   |   1130 Collins Avenue, Miami Beach, FL 33139   |  
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Hotel amenities
Ranked #157 of 200 hotels in Miami Beach
Herndon, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent!!!”
5 of 5 stars Reviewed January 7, 2013

My boyfriend and I went on a cruise in May 2012. Then decided to stay in Miami for a couple of extra days. The staff was so friendly and nice. The room was beautiful and the location was perfect. Everything was very close (stores, beach, restaurant etc) It was perfect. I loved it. Will definetly be staying here again :-)

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, January 10, 2013
Thank you! We appreciate your trust in us. Happy 2013, my it bring you back soon!
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361 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 11, 2012 via mobile

The location was great - located on Collins avenue ( one block from Ocean Ave). The exact location was next to a construction/renovation site of an apartment complex. It is next to a bar and has a "restaurant" attached to it. It is by far a MOTEL, not a hotel. Construction and materials of the room were shotty. Wore flip flops into the bathtub because it was not that clean. Maid service was basically a turn down and light dusting. I was also asked to pay in full up front and told that if I wanted to leave early, it would have to be approved by a manager. I only stayed because everything else was sold out due to Art Basel week. Pictures depicted on site are deceptive. I will post the pictures on trip advisor. NO ocean view or pool or a real valet (some guy will come and take your car to park in a garage a couple blocks away for $25 a night).

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, December 24, 2012
Thanks for your review. We are happy to inform you that the construction/renovation work in our hotel is finally over!!! We thank you for giving us a chance. While your photos are from the outside of the hotel, another recent guest has posted some pictures of their room were you can see that we are not a motel. We hope we can serve you again in the future.
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Warsaw, Poland
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 10, 2012

I stayed in Ocean Reef Suites while travelling with my girlfriend over Florida in October 2011. We are used to sleeping on a budget but the place that we've rented in Miami found out to be so disgusting (unfortunately we don`t remember it`s name) that in the middle of the night we get out from it and found a free room in Ocean Reef Suites. It wasn't cheap ( I'd rather say it`s kinda expensive one) but we stayed there for 4 nights. Let me start by saying that the location is superb - there are a lot of shops and restaurants nearby, not mentioning the beach (around 5 minutes of walking). Our room and bathroom were very clean, without any problems mentioned by some other reviewers. We had a room on the first floor, closest to the road and It was quiet enough to sleep well - but consider ear plugs if you will be in the same room during the high season. Room was very big for 2 persons with big and comfortable bed with a small room for clothes and safe for your belongings. There was really nothing to complain about - and only if it was a little bit cheaper I wouldn't hesitate to give this place five stars.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, December 10, 2012
Thank you so much for sharing your experience with the Tripadvisor community. We hope other travelers, after reading all the comments, will recognize we are a great hotel with a lot to give. Regarding the price, hotel rates go up certain times of the year. More often than not, though, we are pretty accessible. Please, let us know if you are planning another trip to Miami. We give a discount to returning guests!
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Charlotte
Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed December 8, 2012 via mobile

Room size are decent, the position in good, but everything else is really really bad.
The hotel is dirty. The rooms are dirty and dusty. The restroom conditions are so bad that you don t feel confortable taking a shower. The hot water does not work well as well as the internet connection.
I DO NOT RECOMMED THIS HOTEL.

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, December 10, 2012
Please, accept our apology. We hope to be done with the renovation work before the new year. This will mean, no more dust. Yet, we have work to do in the rooms and a new budget has to be provided for that. Slowly, we will improve in all this areas and we hope you will consider giving us another chance.
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orillia, ontario, canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 4, 2012

Before I start this review let me tell you, we are well traveled..across Europe, Asia, South America and the Caribbean. So staying in less than perfect accommodations is nothing new for us. We are not picky, never expecting 1rst class service or state of the art rooms. And we always check "trip advisor" and keep an open mind when booking a hotel, knowing other reviewers may be much pickier than we are. Even after reviewing "trip advisor", however, this hotel was a complete disappointment!!!

This was our third visit to Miami, last time we stayed at the Red South Beach, which wasn't perfect, but we enjoyed it and would stay there again. We chose Ocean Reef this time because of the location and the kitchenette. And honestly, the location is awesome and the kitchenette saved us a small fortune as eating out here is very expensive. BUT, this hotel is sooo dirty( perhaps worse than a $20 per night hotel we stayed in while in Kuala Lumpur!!!) The bathroom was covered in pubic hair, which we cleaned up, and every time they serviced our room the bathroom was recovered in hairs cause they use dirty rags!!! The towels always had long dark hairs in them(my husband and i are both light haired..they didnt come from us) The build up of dust, grime and dirt moved us to clean up and disinfect the room before we got settled. The rooms were noisy, you could hear the person in the next room blow his nose like he was sitting right next to you( which seems to be the norm in Sobe hotels). The pillows were nasty and old and smelled like sweat. The bed was full of dark hairs too. The sheets didn't fit the bed and the walls were dirty and dingy. The hallways are filthy and tired. Regretfully, this hotel was a bust!! It was tolerable, because of the spacious room and the kitchenette and great location. But if I were you I would stay elsewhere if you are looking for a hotel in SoBe!!!

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, December 24, 2012
We apologize for letting you down. This is not what we are known for. We take customer service very seriously because, over the years, we have built a reputation that was the product of a sincere desire to serve and to provide our guests with a wonderful vacation experience. If our work doesn't reflect that then, we need to review it. Be sure, we will.
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 3, 2012 via mobile

I stayed in the hotel on nov 24-26
We first got in the hotel around 11am man in the front desk said he cannot let us check in becaus its too early and check in time is at 3pm it would have been ok if he was nice... but No he made us feel that it was an iconvenience for him to be there early so we just head out to grab some lunch... So after lunch we went back in the hotel around 250pm when we got back he said our hotel is note ready until 330 pm so waited again for another half hour .. Not enough staff to clean the room.. So when we finally got into our room ... Room was good size.. And great location in the heart of south beach.. Free slow wifi.. With full kitchen ..Cleanliness of the room is next to nothing and bathroom also not so clean .. Over and all the furniture from ikea start to fall apart .. So bottom line .. If you want a great location average price an dont care about quality and cleanliness of the room this is your place

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, December 10, 2012
We apologize for letting you down. This is not what we are known for. We take customer service very seriously because, over the years, we have built a reputation that was the product of a sincere desire to serve and to provide our guests with a wonderful vacation experience. If our work doesn't reflect that then, we need to review it. Be sure, we will.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New-Brunswick Canada
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed November 22, 2012

Just came back from a one week vacation in Miami Beach. We stayed 2 nights at the Ocean Reef Suites and hated it... Before booking this hotel, I read all the good reviews on this Hotel and for the first time i was really disappointed with my pick...Our room was dirty (around the bed, all the curtain, the carpet, bathroom curtain, the bathroom was nasty (bath all cracked and painted with wall paint), our pillows were old brown- yellow, our bath towels had holes in them and most of them weren't white anymore (during my stay i saw 3 rooms and they were all like this)...I've been in a lot of different hotels and this was one of the worst i've been in...There is renovation going on at the hotel, so hopefully it will get better. This hotel has a lot of potential but they need to invest some money...The location is perfect, walking distance from the Beach, in the middle of Washington Ave and Ocean Drive. Couldn't have asked for a better location. Sorry but we hated the hotel and would never return...

Room Tip: Avoid the Front and the Back, Very noisy..
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Public Relations Manager at Ocean Reef Suites, responded to this review, December 10, 2012
We understand how you must have felt, and apologize for not giving you the exceptional service we are known for. The renovation work has taken a toll on us, but we are confident once the work is done everyone will love it. Please, give us another chance. We would like to talk with you, and make amends.
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Additional Information about Ocean Reef Suites

Address: 1130 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #157 of 200 hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Reef Suites 3*
Reservation Options:
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