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“Certainly not terrific.....perhaps tolerable is more like it!” 2 of 5 stars
Review of Ocean Reef Suites

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Ocean Reef Suites
3.0 of 5 Hotel   |   1130 Collins Avenue, Miami Beach, FL 33139   |  
Hotel website
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Hotel amenities
Ranked #157 of 200 hotels in Miami Beach
orillia, ontario, canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Certainly not terrific.....perhaps tolerable is more like it!”
2 of 5 stars Reviewed December 4, 2012

Before I start this review let me tell you, we are well traveled..across Europe, Asia, South America and the Caribbean. So staying in less than perfect accommodations is nothing new for us. We are not picky, never expecting 1rst class service or state of the art rooms. And we always check "trip advisor" and keep an open mind when booking a hotel, knowing other reviewers may be much pickier than we are. Even after reviewing "trip advisor", however, this hotel was a complete disappointment!!!

This was our third visit to Miami, last time we stayed at the Red South Beach, which wasn't perfect, but we enjoyed it and would stay there again. We chose Ocean Reef this time because of the location and the kitchenette. And honestly, the location is awesome and the kitchenette saved us a small fortune as eating out here is very expensive. BUT, this hotel is sooo dirty( perhaps worse than a $20 per night hotel we stayed in while in Kuala Lumpur!!!) The bathroom was covered in pubic hair, which we cleaned up, and every time they serviced our room the bathroom was recovered in hairs cause they use dirty rags!!! The towels always had long dark hairs in them(my husband and i are both light haired..they didnt come from us) The build up of dust, grime and dirt moved us to clean up and disinfect the room before we got settled. The rooms were noisy, you could hear the person in the next room blow his nose like he was sitting right next to you( which seems to be the norm in Sobe hotels). The pillows were nasty and old and smelled like sweat. The bed was full of dark hairs too. The sheets didn't fit the bed and the walls were dirty and dingy. The hallways are filthy and tired. Regretfully, this hotel was a bust!! It was tolerable, because of the spacious room and the kitchenette and great location. But if I were you I would stay elsewhere if you are looking for a hotel in SoBe!!!

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, December 24, 2012
We apologize for letting you down. This is not what we are known for. We take customer service very seriously because, over the years, we have built a reputation that was the product of a sincere desire to serve and to provide our guests with a wonderful vacation experience. If our work doesn't reflect that then, we need to review it. Be sure, we will.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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361 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 3, 2012 via mobile

I stayed in the hotel on nov 24-26
We first got in the hotel around 11am man in the front desk said he cannot let us check in becaus its too early and check in time is at 3pm it would have been ok if he was nice... but No he made us feel that it was an iconvenience for him to be there early so we just head out to grab some lunch... So after lunch we went back in the hotel around 250pm when we got back he said our hotel is note ready until 330 pm so waited again for another half hour .. Not enough staff to clean the room.. So when we finally got into our room ... Room was good size.. And great location in the heart of south beach.. Free slow wifi.. With full kitchen ..Cleanliness of the room is next to nothing and bathroom also not so clean .. Over and all the furniture from ikea start to fall apart .. So bottom line .. If you want a great location average price an dont care about quality and cleanliness of the room this is your place

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, December 10, 2012
We apologize for letting you down. This is not what we are known for. We take customer service very seriously because, over the years, we have built a reputation that was the product of a sincere desire to serve and to provide our guests with a wonderful vacation experience. If our work doesn't reflect that then, we need to review it. Be sure, we will.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New-Brunswick Canada
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed November 22, 2012

Just came back from a one week vacation in Miami Beach. We stayed 2 nights at the Ocean Reef Suites and hated it... Before booking this hotel, I read all the good reviews on this Hotel and for the first time i was really disappointed with my pick...Our room was dirty (around the bed, all the curtain, the carpet, bathroom curtain, the bathroom was nasty (bath all cracked and painted with wall paint), our pillows were old brown- yellow, our bath towels had holes in them and most of them weren't white anymore (during my stay i saw 3 rooms and they were all like this)...I've been in a lot of different hotels and this was one of the worst i've been in...There is renovation going on at the hotel, so hopefully it will get better. This hotel has a lot of potential but they need to invest some money...The location is perfect, walking distance from the Beach, in the middle of Washington Ave and Ocean Drive. Couldn't have asked for a better location. Sorry but we hated the hotel and would never return...

Room Tip: Avoid the Front and the Back, Very noisy..
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Public Relations Manager at Ocean Reef Suites, responded to this review, December 10, 2012
We understand how you must have felt, and apologize for not giving you the exceptional service we are known for. The renovation work has taken a toll on us, but we are confident once the work is done everyone will love it. Please, give us another chance. We would like to talk with you, and make amends.
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 14, 2012 via mobile

Long story short, the hotel is dirty. There were brown stains on the walls and carpet, the air conditioner vent was full of dust, the tub drain was partially clogged, and worst of all there was no hot water. The best you could get was tepid, at best before becoming cold again. And the bushes outside the hotel smelled of urine.

Plus, just because you have a microscopic kitchenette and an ikea table for two next to the bed, you can't call it a "suite".

Location is good, but the parking sitch is clusterballs. Park at the lot across the street, cause if you use their valet it'll take at least 20 min for them to get your car.

If you've made a reservation here I suggest you cancel it.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, December 10, 2012
We are terribly sorry to know that you weren't happy with our hotel. We have been under construction and there's more renovations to come. That's why things have been messy around here. Yet, it is for a good cause! Once it's all done, everyone will enjoy the benefits. Regarding the little kitchen and table for two, what you describe is one of our studios, not the suite. Our suites have a large kitchen and a table that seats four people. Perhaps there was a misunderstanding with respect to that. We apologize and are willing to work with if you wish to talk to us personally about your experience.
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Caracas, Venezuela
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

I must say that this Hotel is perfect for people on a budget. I stayed there with 3 friends in a suite/ room (we were all girls so sharing a room was not a problem) for 2 nights. We checked in around 2pm and were given the room straight away. Staff was really polite and helpful and spoke spanish which made things easier for all of us (we do speak english but having someone speaking your own language is always good!). The location is fantastic, the decor is stylish, and again the staff just fantastic, blending friendliness and efficiency in just the right amounts.

Overall a great little hotel.

Stayed October 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, November 24, 2012
You are so kind. Yes, our rooms are like small apartments, perfect for families or friends ready for a fun vacation. Speaking Spanish is almost essential here and we like making our guests from Latin America feel welcome.
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Atlanta, Georgia
1 review
4 of 5 stars Reviewed November 6, 2012

Very Good hotel, right in the middle of everything.
Good, multilingual staff. Excellent service. Great area, full of shops and bars
Traveled there on business, but will definitely come back to explore the city more from there.

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, November 24, 2012
We would love to have you here once again, especially on a leisure trip. We hope 2013 brings you back. It will be our pleasure.
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Rio de Janeiro, RJ
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 26, 2012

We booked for 1 night only, the location is great, just a few blocks from Ocean Drive. The staff is very helpful, the room is clean and comfortable. There're many parking lots around with fair prices.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, October 29, 2012
Thanks! Parking is something sometimes travellers worry about. True, South Beach is designed so people can walk to places. Yet, there's no need to stress if one has a car because of the many parking lots in the area and also the valet parking service, which is available 24 hours. Once again, thanks for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Reef Suites

Address: 1130 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #157 of 200 hotels in Miami Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ocean Reef Suites 3*
Reservation Options:
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