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“Excellent customer service!” 5 of 5 stars
Review of La Flora

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La Flora
2.5 of 5 Hotel   |   1238 Collins Avenue, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #17 of 206 Hotels in Miami Beach
Certificate of Excellence
1 review
“Excellent customer service!”
5 of 5 stars Reviewed July 1, 2013

The lobby is very clean and nice. The rooms are huge and very clean and organized too! The beds very comfortable, big living room, and big bathroom. Excellent location close to the beach and everything else nightlife etc. front desk staff very nice and friendly especially Luis, as well as the ladies at the bar and housekeeping as well. Breakfast was free and was very good too!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms. Ros G, General Manager at La Flora, responded to this review, July 7, 2013
Thank you for your shining review and so glad you enjoyed our central location to all the highlights of South Beach. As the GM I am very proud of our team as l know we are more than happy to make all our guests feel at home from our excellent housekeepers who work hard each and every day to our front desk - Luis being your main man .. and the bar staff offering our welcome drinks to get your vacation started. Thank you for staying with us and we look forward to seeing you again !!!
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932 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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English first
County Durham, United Kingdom
Level Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 29, 2013

This was the first hotel on our driving tour of part of the USA. On arrival was dismayed to find the car park next to the hotel was not attached and charged $1.75 per hour for 18 hours of the day. We could have found sklightly cheaper parking if we were leaving our car parked up for the duration, but we did do some sightseeing. The chap on reception was very helpful and freindly and we had a voucher for a complimentary drink, wine or spirit only, beer would have been appriciated. Could not fault the cleanliness of the hotel and the staff were very friendly esspecially the lady serving breakfast. The breakfast itself was very nice with orange served in glasses and coffee in proper mugs. Good selection of toasted bagels, cream cheese and lovely freshly cooked hot boiled eggs. The surroundings for breakfast was very pleasant with a choice to sit at comfy couches, high tables or out in the sunshine. Apart from the parking charge, which is a Miami thing, we enjoyed the hotel very much.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms. Ros G, General Manager at La Flora, responded to this review, July 2, 2013
Parking in Miami can be a little difficult, however we do offer Valet @ $25 per 24hours with in and out privileges but we do stress to our incoming guests that as we are so centrally located to all the happenings, walking is a much easier and a cheaper option and if you are going on to another city rent a car towards the end of your stay and save a bundle ! Many thanks for your wonderful comments as we do strive to make our guests happy and comfortable,so glad you enjoyed the hotel very much and we hope to see you again !!!
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Curitiba, PR
1 review
4 of 5 stars Reviewed June 25, 2013

Very nice team, helpful and efficient. Very good location, near to the beach, and very confortable rooms. Good service. Although the breakfast could be improved by additioning yogurt and different fruits, we had a great stay in this Hotel!

Room Tip: Rooms at the second floor are larger.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms. Ros G, General Manager at La Flora, responded to this review, June 27, 2013
Thank you for staying with us and having a great time and enjoying our location with easy access to the beautiful beaches, restaurants and nightlife. As a team we strive to offer our guests the best of service 24 hours a day and thank you for the breakfast suggestion, although we do offer apples, oranges and bananas I would be more than happy to offer a touch of Yogurt. Thank you for your kind review and we hope to see you again for another great stay !!!
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New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 24, 2013 via mobile

The service here is top notch and extremely friendly! The rooms are also beautiful, we had room 211 and it was huge and very clean.

Bed was comfy, a little too soft for my liking but that's just my preference.

Music can get loud Friday and Saturday nights until late but it didn't bother me :)

Luis was awesome and rreally friendly!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms. Ros G, General Manager at La Flora, responded to this review, June 25, 2013
Such a nice review and very nice to hear you had a beautiful stay,our customer service skills are quite the talk of the town on TripAdvisor and thank you for recognizing Luis, each and every member of our team strives to provide outstanding service to make all our guests happy campers .… Thank you for staying with us and we look forward to seeing you again !!!
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Warrington
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 19, 2013

Stayed here with friends for two nights. The location is great only one block from South Beach/Ocean Drive so everything is within walking distance. What is truly outstanding as per the other reviews is the friendliness of the staff who couldn't do enough to make our stay more enjoyable. As per other art deco hotels the rooms are basic but clean. Breakfast was plentiful with fruit cereal bagels etc. I would certainly stay there again

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms. Ros G, General Manager at La Flora, responded to this review, June 24, 2013
Each and every member of staff offers a personal level of service to all our guests and being so centrally located to all South Beach has to offer makes us a good choice to stay. Thank you for your lovely review and we look forward to seeing you all again … until the next time !!!
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Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2013

Stayed last year in July and it was fantastic! Came back for one night in June and all I have to say is amazing! The attention you receive by the staff is just mind blowing and this is why my husband and I keep coming back to this lovely hotel. Thank you La Flora ! :-)

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms. Ros G, General Manager at La Flora, responded to this review, June 20, 2013
And thank you both for coming back again and again - although l missed you this time but look forward to seeing you for the July 4th weekend and if its mind blowing attention that keeps you coming back then we are here ready to show you more … look forward to seeing you both very soon !!!
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 11, 2013 via mobile

My boyfriend and I stayed at La Flora in June and had an amazing time.
The location is perfect. One block from the beach and walking distance to anything else that one would want to do in South Beach....couldn't have asked for better location.
Hotel was very nice. Rooms look like they do online which is always a pleasant surprise, and very clean! Beds were super comfortable!
Staff at the hotel ( Luiz and Carlos) were awesome! They were friendly, accommodating and gave us lots of recommendations of places to eat and shop. We never had to wait whem we needed something, they got on it right away. we felt like we were their number one priority! Great ambassadors for the hotel, and should be commended for their above and beyond service!
Housekeeping was equally as warm,friendly and accommodating.
I work in the service industry as a Manager and Customer Service Trainer for a large Canadian company and I was blown away at the hospitality of this hotel...We would recommend La Flora to anyone wanting to visit South Beach. We will definitely be back! Great experience.

Dave and Amanda Toronto, Canada

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms. Ros G, General Manager at La Flora, responded to this review, June 20, 2013
Wow what a Great review and as the GM I can assure you that our ambassadors Luis and Carlos are an amazing part of our team, as each and every member of staff from maintenance to housekeeping and front office are exceptional for their above and beyond service and as the GM I’m very proud of my team. Thank you so much for staying with us, your shining review and high recommendation’s … hurry back for another great experience!!!
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Additional Information about La Flora

Address: 1238 Collins Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Miami Beach
#11 Business Hotel in Miami Beach
#12 On the Beach Hotel in Miami Beach
#15 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — La Flora 2.5*
Number of rooms: 31
Official Description (provided by the hotel):
La Flora Hotel is one of the most breathtaking examples of Art Deco architecture in South Beach and is centrally located on Collins Avenue between 12th and 13th streets, just steps from the beautiful beaches of Miami's South Beach and within walking distance of all of the shops, restaurants, and nightlife that South Beach is famous for. Under new management since February 2012, the hotel has recently received extensive upgrades and has become one of the most noteworthy and well reviewed South Beach boutique hotels. Upon arrival at La Flora Hotel, you will notice the stunning, historic Art Deco style façade of the building. Once you step into the lobby, the original 1929 terrazzo floor and marble wainscot will further accentuate La Flora’s rich history. Our friendly staff will greet you with a warm smile and will only be focused on meeting all of your needs. The guest rooms at La Flora present a warm and inviting sanctuary for relaxation. Plush beds appointed with comfortable and luxurious white linens offer a perfect place to rest after a long day of playing and partying. New 40” flat screen televisions, refinished furniture, and new hardwood floors offer the finishing touch for a design that is consistent with the flavor and style of South Beach and the atmosphere that you would expect.South Beach is world-renowned as one of the top entertainment destinations in the world. It offers an exciting nightlife, world-class cuisine, and an appealing and stylish crowd. La Flora Hotel puts it all within comfortable reach and invites you to experience it all in style. With its ideal location, La Flora Hotel places you in the best spot for all of the South Beach action you wish to handle.With the combination of its service-oriented staff, central location, beautiful Art Deco architecture, and upgraded appointments, your stay at the La Flora is sure to be an exciting and memorable experience. ... more   less 
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Also Known As:
Comfort Inn Miami Beach

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