This was our third stop off on a 7 night, 5 destination mini road trip. We had researched it back last year when booking and all seemed ok. We were travelling there from Key West and emailed ahead to seek directions and information on parking, the responses were unfriendly and unhelpful, on the back of this we read some recent reviews on trip advisor that were really bad so we were dreading our stay. Upon arrival the Valet service was helpful, no other alternative really other than to use it. We checked in and without asking were given a free upgrade to third floor sea view room, staff were friendly and obliging. Although the corridors are a little shabby there are signs apologising saying they are under construction. The room was amazing as was the view, it was clean with fridge, microwave, coffee machine and safe. We loved it, perfect location for all amenities, free drinks upon arrival with good choice, including cocktails. Was great sat on the outside terrace watching all the posers cruising up and down on Ocean Drive. The hotel provided beach towels. The breakfast option was also good and included in the cost. One review said that the valet service did not take their car to safe parking quick enough which resulted in a parking fine, our car was left right outside for two days, we questioned them daily about parking fines they assured us that we had VIP parking and that fines were issued if the car was parked outside the valet parking area, so fingers crossed we will not be presented with a parking fine. All and all a very pleasant experience from start to finish.
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