Chose it for a family one night getaway, to spend time with my elderly dad, who is diabetic, and has a hard time getting around. Let's see, where do I begin, the hotel had no handicap ramp, and my dad had to struggle to come up the steps, I was let down that no one jumped to help him out, leaving me to do it while still holding my bags.. immediately after, the elevator got stuck on the way up, and we needed to wait for fire rescue to come and open the door. I do have to say, that they responded rather quick, about 10 min, so that was good, I guess. Rooms are in a poor condition, wallpaper was coming off the wall in the room where my husband and my nine year old son stayed, tiles were lose and cracked on the floor, and the bathroom was in very poor shape. My father's room was nicer, in terms of the view, and in a slightly better shape, although due to the heavy rain, the ceiling started leaking right over the window in the left corner. .. don't choose suit 301 or 208.... service in the downstairs restaurant was awfull, I can say that, because I myself work at a beach front hotel, and would never treat my guests as anything less than special, no matter how difficult they were. There was only one person, who actually genuinely enjoyed working there, and that was Stuart,our server on the morning of the checkout, who went above and beyond to assist us at breakfast, and for that I was greatful. This is my first review ever, it sucks that it has to be a negative one. .. I'm generally a non confrontational, an easy going person, so we didn't make any great fuss, but the front desk, knowing of all of their shortcomings, did absolutley nothing to accommodate us, and reimburse us for the crappy rooms, and horrible services. We just recently vacationed on Tulum, Mexico, in the middle of the city, and not in the resort, and our accommodations blew the Penguin Hotel out of the water in service, and room quality. Will never stay there again, even if they paid me to.
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