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“slim.A” 4 of 5 stars
Review of Penguin Hotel

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Penguin Hotel
3.0 of 5 Hotel   |   1418 Ocean Dr, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #87 of 204 Hotels in Miami Beach
Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“slim.A”
4 of 5 stars Reviewed 2 days ago NEW

I spent a wonderful week in this charming hotel. Location is great , in front of the sea, and in the best part of Art Deco district in South Beach with a lot of shops, cafes, restaurants and bars on Ocean Drive. The room was big and clean. The staff was very kindly and helpful at any time and the lobby bar was very cute with a nice music. I love it and I will recommand it certainly.

Room Tip: Corner suites are sunny with a wonderfuld view of the sea
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  • Stayed November 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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598 reviews from our community

Traveler rating
    136
    183
    116
    56
    107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great stay at the hotel, Florencia at the front desk was very helpful, very pretty, and helped us a tremendous amout with getting a place to stay. We came down and winged it, all hotels were booked but she helped us. Good customer service, great hotel. 100$ deposit that you will get back at the end of your trip

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, 1 week ago
Hello Stile,

Thank you for sharing your experience with us! It’s always great to receive compliments on our staff and our customer service. It truly does bring a smile to our faces! I will be sure to personally pass on your wonderful message to Florencia. I’m 100 % positive that it will bring a smile to her as well.

Thank you again and we hope to see you back for a future stay!

Alexeis Espinosa
Reputation Manger
Penguin Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Rooms were nice and clean and the location is perfect. We easily walked to the bars on South Beach and Lincoln Rd. The drinks at the bar are $15 or more a piece, but the bar service felt very amateur. Also, my brand new car came back from the valet with a huge stain on the windshield from top to bottom that will not come off. Going to have to have a detailer have to get it off. And dont expect valet or and staff to help get bags out of your car and up the steps to the hotel. With it being less fancy and smaller than some of the areas "big time" hotels, at their prices, I would be a customer for life if the other details were much improves (bar, restaurant, valet, etc).

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, 1 week ago
Hello Krystal,

Thank you for taking the time to share your experience with us. It’s great to see that you enjoyed our rooms and location. It always great to see when our guest fully enjoy all our area has to offer.

Krystal, we want you to know that we will investigate your experience with the valet. As you may already know, the valet service belongs to a third party company whom we will be following with. We truly apologize for any inconvenience this experience may have caused.
We would love the opportunity to speak with you directly. If you feel the need to reach us directly, please write us to salesmarketing@penguinhotel.com.

Thank you again,

Alexeis Espinosa
Reputation Management
Penguin Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a cute fun place to stay right across from the beach and beautiful place to look out and see the sun rise from your window. Staff very nice and friendly, easy walks in town and first class designer shopping. lots of walkable places to eat, have coffee. Cute lobby bar to have a late night cocktail. Very South Beach and Art Deco vibe would stay there again.

Room Tip: Ask for a corner room very roomy and a great view to the beach.
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  • Stayed November 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, 1 week ago
Greetings from The Penguin,

We are very happy to see that you enjoyed our location and were able to take advantage of it. We agree, there is nothing like watching the sun rise from where the sky meets the ocean. We believe that is something that everyone should experience at least once in their life time!
Thank you for your wonderful compliments on our staff, we truly take pride in our service to you, our beloved guest.

We hope to see you back soon for a future stay.

Alexeis Espinosa
Reputation Manger
Penguin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 2 weeks ago

During our vacation to Naples, Florida we decided to spend the night in Miami and happened across the Penguin hotel. The price was just right or so we thought... They take a $100 deposit And $21 "resort" fee????" Anyway the location is great and the staff was helpful and nice but the decor is creepy unless you like Mr. Freeze's lair in Batman 3. I mean I get it, Penguin hotel, ice, but the blue lighting in the hallways is a bit extreme. Oh, and did I mention the intense stench of Barbasol in the lobby and elevator?? Weird and never ending. The rooms were of shoddy cleanliness with slippery floors due to a film of cleanser? Bug spray? Anyway you decide on this one.

Stayed November 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, 1 week ago
Hello Lauren,

Thank you for taking the time to share your experience with us. We are glad that you enjoyed our location and staff. We take pride in our service and we are always happy when our guests notices it. Please know that the resort fee is used towards the many amenities that our hotel offers, such as; continental breakfast for 2, two welcome drinks, two bottles of water per day in room, use of in-room safe, use of beach towels and free local calls, etc. We can assure you that resort fees is a normal practice of the hotel industry.

Lauren, we promise that we were not in the movie Batman 3; however, we are sorry that you did not like our color standard. We are always grateful for any honest feedback as we are always looking for ways to improve and appease our guest. We apologize for any inconvenience you may have experienced because of the Barbasol smell?

With that said, please know that our properties cleanliness is our number one priority. We understand how important it is to have comfortable and clean rooms for all of our guests. Being a hotel, perhaps another guest whom used the product was just in the immediate area?

Thank you again for having stayed with us. It was our pleasure to have served you.

Alexeis Espinosa
Reputation Management
Penguin Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed at the Penguin Hotel in the past and came back again because it is a great value and excellent location. While nothing fancy, the room was clean and the bed comfortable. I appreciate that they have in-room fridge, safe, and iron. Complimentary breakfast is very simple - the better option is to use the coupon for 30% off breakfast in the other restaurant. Staff are very friendly which makes it great experience. I love the front porch, and being central to all of the things happening in South Beach. This stay was an overnight before a cruise worked out perfectly. Thanks for a great stay - I will be back again!

Room Tip: Majority of rooms do not face the beach... if that is what you want, ask for it when you make your r...
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  • Stayed November 2014, traveled solo
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, 1 week ago
Greetings Rob,

It’s always gives us such a joy to have our guest come back for a return visit. Thank you for taking the time to share your experience with us! We humbly thank you for your awesome loyalty! Yes, one of our best features is our location. Being on the heart of Miami Beach definitely has its perks.

Thank you again for your loyalty and we hope to keep you coming back.

Alexeis Espinosa
Reputation Manager
Penguin Hotel Miami Beach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

It was great to stay again at the Penguin Hotel!
This was my third time and as usual the treatment I received was excelent!
I could keep my luggage at the hotel during a Bahamas Cruise for a small price!
The room was renewed, confortable bed, very clean and just a few steps from the South Beach sand!
Carmen, Thanks very much for your attention and support!

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, 3 weeks ago
Hello Rapha,

Rapha, we want you to know that it was a pleasure to have you stay with us for a third time. It is one of the biggest compliments our guest can ever give us! We truly appreciate your loyalty and I will be sure to pass on your awesome praises to Carmen.

It was our pleasure to have held you luggage for you and we just hope that you had a wonderful time at the Bahamas!

Thank you again for being so loyal and we hope to see you back for another stay!

Alexeis Espinosa
Reputation Manager
Penguin Hotel Miami Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Penguin Hotel

Address: 1418 Ocean Dr, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #87 of 204 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Penguin Hotel 3*
Number of rooms: 43
Reservation Options:
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